Big Water Technologies

bigGuard

The easiest and safest way to
protect your investment in voice
and data communications equipment.

 
 
bigGuard

Big Water's bigGuard

bigGuard is a maintenance agreement under which Big Water Technologies agrees to perform maintenance services, on specifically defined equipment. Scaleable plans are offered to fit your company's needs. Services may include diagnosing problems, phone support, onsite repairs, spare parts, substitute units, supplementary program equipment, preventive maintenance, and other provisions. bigGuard protects you from the monetary risk associated with maintaining your voice and data equipment over a period of time.

What Do You Get With bigView?

bigGuard "St. Clair" Service contract to cover parts and labor on all scheduled components.

  • 8:30 AM to 5:00 PM coverage, Monday through Friday.
  • All parts to repair and labor included during coverage hours.


bigGuard "Huron" Service for when critical, around the clock service is required.

  • 24 hour, 7 day coverage for major outages

bigGuard "Superior" Service for complete worry free service and support 7x24x365.

  • Guaranteed three hour response time on major outages.
  • Optional carrier services and Inside Wiring Support.

All service programs include:
 

1)  Factory certified engineers

2)  Service call coordination and tracking by   the Client

3)  Service CenterCommitted response times for major and minor failures

4)  Preferred Labor Rate for moves, adds, and changes

5)  Access to manufacturer software corrections

6)  24hour outage reporting availability

7)  Access to Service Web Portal

 
The process of obtaining a bigGuard contract is simple! A representative of Big Water Technologies will complete an onsite inventory of your equipment. After a valuation process, you will be offered three choices of bigGuard agreements. After choosing the agreement that best fits your needs and making payment to Big Water Technologies, you have coverage on your equipment. From that point forward, you simply call Big Water Technologies customer service department for any service on covered items and we will promptly handle your service needs without charge, based on the agreement.