Southfield and All Across Metro Detroit

Outsourced IT Support

& Phone Systems Services

From your cybersecurity to help desk, we’ve got you covered with tailored outsourced IT support to fit your needs. We are the trusted IT Services Company in Metro Detroit, to enhance productivity, protect your business, and achieve long-term success.

Outsourced IT Support & Phone Systems Services

for Southfield and All Across Metro Detroit

From your cybersecurity to help desk, we’ve got you covered with tailored outsourced IT support to fit your needs. Big Water Tech is the trusted IT Services Company in Metro Detroit, to enhance productivity, protect your business, and achieve long-term success.

Your Neighborhood Technology Success partner

Tress Saunders
Client Success Coordinator

Jennifer Shubow
Senior Sales Executive

Beverly Ames
Carrier Services Manager

Lisa Sariol
Manager of Operations

Robert Shubow
President

John Lowery
CEO

Marc Landau
IT Director

Bill Hickey
Client Services Manager

Glen Adams
Project Coordinator

Why Businesses Choose Big Water Tech

Comprehensive IT Solutions

Big Water Technologies offers tailored outsourced IT support solutions covering managed services, phone systems, cybersecurity, cloud services, and more.

Security and Compliance Experts

You can rest assured knowing we're security and compliance experts with the ability to protect your network while ensuring your environment exceeds regulatory requirements.

Exceptional Customer Service

Our team has been in the industry since the 1970s - allowing us to offer you informed, strategic insight while maintaining a high level of customer service.

Commitment to Client Success

You're far too busy to worry about technology. That's why your success is our success. We make IT work for you - so you can drive growth.

Client Success Stories

We currently use Big Water for our managed phone service and they are great! We have had issue with managed phone service providers in the past but Jenn is super responsive when we have an issue or need a new line added or removed. I would not hesitate to recommend Big Water for managed phone services, low voltage or other technology needs!

COLLEEN BUDDE

Franchise Owner at Office Evolution Troy

Is Your Technology Becoming Too Complex
For What It Needs To Be?

John Lowery
CEO, Big Water Tech

Big Water Tech is Here to Help Keep IT Simple with Bespoke IT Services.

At BigWater Technologies, safeguarding the integrity and security of your IT system is non-negotiable. We're dedicated to optimizing your technology to enhance efficiency and power.

Feel like you’ve been down this road before?

If you've felt burned by outsourced IT support providers in the past, rest assured, we prioritize fostering lasting client relationships over maximizing profits. Our focus is on maximizing the potential of your current IT infrastructure while keeping costs in check – possibly even reducing them.

Contact us at (248) 220-7714 to kick-start crucial IT discussions tailored to businesses like yours. Let's redefine your IT experience together.

Schedule an Appointment Today

As Your Technology Success Partner,
We're Here to Help You Drive Growth With:

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Simplified IT Management

BIGview offers proactive outsourced IT support and management of technology assets on a subscription basis.

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VoIP & Hybrid Phone Systems

Desktop & Mobile App, as well as Service Management with flexible VoIP service.

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Vendor Neutral Management

We provide a thorough needs assessment, available provider review, order management, issue management, and regular bill reviews.

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Comprehensive Equipment Support

We take care of your network security, switching, WiFi, servers, computers, video conferencing, and more.

Low voltage cabling, paging, and camera systems designed to fit the needs of your team.

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Ongoing Evaluation and Planning

Stay focused on the success of your company with regular proactive business reviews.

Want to see your Score? Get it in 30 seconds!

What Clients Say About Us

Excellent Response

They have been our IT support for a number of years and we have always had excellent response for any issues we were having. We currently going through the process of setting us up for more Cyber Security and eliminating the use of a server. They are bringing us up to date with all our computer needs. Their staff is very helpful.

John Gracey

Sharon Pare

Great Experience

We have been using Big Water for managed Services and Support for the past 5-7 years and have had great experience with everything from New Purchase, to Support, to their proactiveness to help us protect our systems. I highly recommend this company for your IT needs.

Kevin Truan

Alan Borsen

Highly Recommend Their Services

The folks of Big Water are super supportive and helpful. And they thoroughly seem to enjoy find their customers huge savings. Their accurate in their communication and prompt to follow through with any promises. Highly recommend their services.

John Gracey

Korienna Cox

Managing Your Security Has Never Been Simpler

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Discover Your Cyber Score

Start by assessing your Cyber Score to understand your business’s online security. This score provides clarity, replacing uncertainty with insight, so you know exactly where you stand and what needs improvement.

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Create Your Cyber Roadmap

Use your Cyber Score to develop a clear, actionable Cyber Roadmap. This plan highlights vulnerabilities and provides precise steps to strengthen your security, saving you time and resources. Schedule a meeting with Big Water Tech so we can help you create a clear, strategic path to cyber resilience.

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Enhance Your Security

Put your Roadmap into action with a step-by-step approach to stronger protection. Demonstrate your commitment to safeguarding customer data while equipping your IT team with a focused, cost-effective security strategy.

Want to see your Cybersecurity Score? Get it in 30 seconds!

The More You Know...

Our blog shares practical guidance, expert takes, and real-world lessons drawn from the front lines of IT services. Stay informed, stay protected, and make smarter decisions for your business.

Beware Fake Apps Containing Malware

Beware Fake Apps Containing Malware

December 26, 20253 min read

How Michigan Businesses Are Getting Tricked by “Look-Alike” Software

Quick Answer:
Fake apps are malicious copies of popular software that look legitimate but secretly install malware. They are often delivered through search results using a tactic called SEO poisoning, and one download can compromise an entire business network.


This video explains how fake apps use SEO poisoning to infect business devices and what simple steps reduce the risk.

How Do Fake Apps Infect Business Devices?

When you download a new app for work, it usually feels routine. But that moment is becoming one of the most common entry points for modern cyberattacks.

Cybercriminals are now creating convincing fake versions of trusted apps, including browsers, messaging tools, and productivity software. These fake apps are designed to look identical to the real thing, right down to logos, layouts, and download buttons.

Once installed, they can:

  • Spy on activity

  • Steal passwords and sensitive data

  • Monitor keystrokes and clipboard contents

  • Capture screens

  • Give attackers remote control of the device

In some cases, the fake app even installs the real app alongside the malware, so nothing appears broken. That delay is what makes these attacks so damaging.


What Is SEO Poisoning and Why Is It So Dangerous?

SEO poisoning is a technique where attackers manipulate search engine rankings to push malicious websites to the top of search results.

Instead of hacking your systems directly, they hack visibility.

That means:

  • Your staff searches for a legitimate app

  • A fake site appears above the real one

  • The page looks professional and trustworthy

  • A single click installs malware

Even careful, experienced employees can be fooled because the attack exploits trust in search engines, not carelessness.


Why Fake Apps Are a Serious Risk for SMBs

For Michigan businesses, especially professional firms, the risk goes far beyond one infected computer.

A single fake app download can:

  • Expose client data

  • Compromise email and file access

  • Lead to ransomware or business interruption

  • Trigger compliance and insurance issues

  • Damage client trust and firm reputation

And because these attacks often go unnoticed for weeks, the impact is usually discovered after real damage has already been done.


How Can Businesses Protect Against Fake App Malware?

Start with these practical steps:

1. Control where software is downloaded
Only allow app installs from official app stores or vendor websites that employees type in manually. Avoid links from ads or search results when possible.

2. Teach staff what to check before clicking
Train employees to look closely at web addresses. Misspellings, extra characters, or unusual domains are often the giveaway.

3. Keep security tools current
Up-to-date endpoint protection, web filtering, and monitoring tools increase the chances of catching malicious installers before damage spreads.

4. Make awareness part of your culture
This is one of the most important controls. A short reminder in a team meeting or an internal email can prevent an expensive mistake.


Why Awareness Is Still One of the Best Defenses

Technology matters, but people are still your first line of defense.

Fake apps are not a one-time trend. They are part of a growing shift toward attacks that target human behavior instead of technical weaknesses. Businesses that talk openly about these risks and reinforce good habits are far less likely to be caught off guard.


Final Thought for Business Owners and Managers

Fake apps are getting better. The traps are more convincing. And the consequences are more serious.

But this is a manageable risk when you combine:

  • Clear download policies

  • Ongoing staff awareness

  • Proper security controls

  • Regular reviews of your environment

If you want help training your team, reviewing your current protections, or making sure your business is prepared for today’s threats, that is exactly what we help Michigan firms do.

Smarter Business starts with informed decisions.

#BigWaterTech#SmarterBusiness#KeepITSimple
John Lowery is the CEO of BigWater Technologies, where he leads with a passion for innovation and excellence in delivering advanced IT solutions. With over two decades of experience in the tech industry, John specializes in strategic planning, operational efficiency, and driving customer success.

John Lowery

John Lowery is the CEO of BigWater Technologies, where he leads with a passion for innovation and excellence in delivering advanced IT solutions. With over two decades of experience in the tech industry, John specializes in strategic planning, operational efficiency, and driving customer success.

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Our Services

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Simple IT Management & Support

BIGview offers proactive management of technology assets on a subscription basis. BIGview is a service based offering designed specifically for your organization's requirements.

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Hosted Voice

Desktop & Mobile App, SIP Firewall, and Service Management with flexible VoIP service. Powerful call control on a local business number you can access from anywhere.

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Disaster Recovery & Backup

An automated data backup and restore system providing powerful tools to protect your organization's data. It doesn’t require any human assistance beyond the initial installation.

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Managed Cloud Environment

Protecting your data is incredibly important. Our BIGcloud Server is highly secure, extremely reliable, easy to scale, and has simple and affordable pricing.

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Managed File Sharing

BIGshare Managed Cloud Sharing is a secure, HIPAA & PCI compliant solution. Our BIGshare comes standard with backup and DRaaS all with unlimited storage for one simple price.

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Managed Security

BIGprotect is a comprehensive fully-managed security solution. It provides a powerful way to protect your organization’s network .

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Voice & Data Protection

BIGguard is a protection plan for your voice and data communications equipment. It provides a powerful way to protect your organization’s voice and data investment.

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Security Assessment & Reporting

Elevate your security posture with our assessment and reporting solutions. Gain comprehensive insights into your organization's security landscape.

Take IT Off Your Plate...

Spend less time on IT problems and more time growing your business. Let’s get to know each other and determine how our partnership could grow. With us on your side, you can develop a strong barrier against cybercrime, stronger communication strategies, and a better technology plan for the future.

Call (248) 220-7714 today or fill out the form below to schedule your appointment. We’re ready to jumpstart your IT journey.