BIGview

Metro Detroit's Simple
Managed IT Services Solution

BIGview is a highly secure and effective way for us to handle
your technology so you can focus on your business.

A BIG Difference in Managed IT Services in Metro Detroit

Image

BIGview Managed IT Services is More Cost-Effective


Big Water Technologies introduces BIGview Managed IT Services in Metro Detroit, a cost-effective solution that simplifies IT management in businesses.

By outsourcing your network and tech support to us for a flat fee, you'll enjoy a range of benefits:

  • Comprehensive Service Coverage: BIGview includes everything from continuous system monitoring to unlimited helpdesk support, robust antivirus and malware protection, effective email management, secure data backup, and more. 

  • Significant Cost Savings: We offer the flexibility to bundle additional functions into BIGview, which can lead to even greater cost efficiencies.

  • Proactive Monitoring and Maintenance: Our systems continuously monitor your IT environment, including antivirus software and backup systems, along with scheduled maintenance for servers and applications. 

Image

Facilitates Productivity

With BIGview Managed IT Services, you pay a flat, monthly fee and you are entirely covered. We keep your network fully operational round-the-clock, allowing you to focus on running your business.

Image

Improved IT Support

BIGview Managed IT Services doesn’t require you to buy any dedicated software or hardware resources and often costs 30 to 60% less than full-time internal support. Unlike the in-house, one person “IT GUY,” BIGview Managed IT Services is backed by Big Water Technologies' entire team of technicians and network engineers. We work 24 hours a day, 7 days a week, and never take a vacation or call in sick. Start capitalizing on our wide range of experience and skills to ensure that we meet all your technology needs.

By partnering with Big Water Technologies for your Managed IT Services in Metro Detroit, you gain not just a service provider but a strategic ally that enhances your business's efficiency and security, all while managing costs effectively.

BigView Secure: Comprehensive Managed IT Services in Metro Detroit


Big Water Technologies in Metro Detroit proudly introduces BigView Secure, a cornerstone offering within our Managed IT Services in Metro Detroit, specifically designed to fortify your business’s cybersecurity framework. 

BigView Secure integrates 12 critical security components, each tailored to address specific aspects of your company’s digital defense needs:

  • Multi-Factor Authentication (MFA) and Single Sign-On (SSO): Elevate your security measures with sophisticated access control systems. Our MFA and SSO solutions provide an added layer of security, ensuring that only authorized users can access your systems.

  • Advanced Endpoint Detection & Response with Security Operations Center (SOC): Defend your endpoints against sophisticated threats with our state-of-the-art detection and response capabilities, all supported by a dedicated Security Operations Center that monitors security events around the clock.

  • Password Management: Streamline and secure your access management with our comprehensive password management systems, designed to reduce the risk of security breaches caused by compromised credentials.

  • Email Spam Protection: Enhance your email security with our powerful spam protection services that filter out malicious content and prevent unwanted spam from reaching your network.

  • Security Awareness and Email Training: Build a knowledgeable workforce with our targeted training programs that educate employees on how to identify and respond to security threats effectively.

  • Dark Web Research and Monitoring: Stay proactive with our dark web monitoring services, which search for and analyze potential threats and breaches originating from the dark web.

  • Managed Detection and Response (Threat Hunting): Ensure continuous security with our managed detection and response services, which include active threat hunting to quickly identify and neutralize potential threats.

  • IT Assessments and Reporting: Receive comprehensive assessments of your IT environment along with detailed reporting to help you understand your current security posture and areas for improvement.

  • Vulnerability Management:Proactively manage and remediate vulnerabilities in your systems with our thorough vulnerability management services, designed to prevent exploits before they occur.

  • SaaS / M365 Security: Protect your cloud-based applications and Microsoft 365 suite with dedicated security measures tailored to safeguard data across all cloud services.

  • Encryption: Secure your company's sensitive data with powerful encryption protocols that prevent unauthorized access and data breaches.

  • Microsoft 365 and SharePoint Management: Optimize and enhance the security of your Microsoft 365 and SharePoint environments with our specialized management services that ensure these platforms are both efficient and secure.

Enhance Your Cybersecurity BigView Secure+

Big Water Technologies is proud to offer BigView Secure+ as part of our comprehensive Managed IT Services in Metro Detroit. This advanced solution is designed to fortify your cybersecurity framework with cutting-edge technology and expert strategies tailored to protect your sensitive data and ensure compliance.

Key Components of BigView Secure+ Include:

  1. SIEM (Security Information and Event Management): Our SIEM technology provides real-time monitoring and management of security events across your entire IT infrastructure. This system is crucial for the early detection of potential threats, allowing for swift and effective responses to mitigate risks before they escalate.

  2. PHI, PII, CUI Identification and Control: We specialize in safeguarding critical information, including Personal Health Information (PHI), Personally Identifiable Information (PII), and Controlled Unclassified Information (CUI). Our robust identification and control mechanisms are designed to protect these sensitive data types from unauthorized access and breaches, ensuring that your business adheres to legal and regulatory standards.

  3. GRC (Governance, Risk & Compliance): Our governance, risk, and compliance services ensure that your organization remains compliant with all relevant industry standards and regulations. We help you manage and mitigate risks effectively, protecting your business operations from potential security threats and compliance failures.

With BigView Secure+, Big Water Technologies provides businesses in Metro Detroit with a layered, strategic approach to cybersecurity. By integrating these essential services, we help ensure that your network, data, and systems are not only secure but also resilient in the face of evolving cyber threats.

  • NIST Cyber Framework: We integrate guidelines to strengthen our cybersecurity defenses and response strategies.

  • CMMC (Cybersecurity Maturity Model Certification): We help contractors meet the Department of Defense's cybersecurity requirements.

  • NIST 800-171: We support compliance for protecting controlled unclassified information in non-federal systems and organizations.

  • GDPR (General Data Protection Regulation): Our practices conform to the stringent requirements of the General Data Protection Regulation, safeguarding personal data and privacy.

By integrating the COBIT framework into our Managed IT Services, Big Water Technologies ensures that your IT operations not only meet but exceed the necessary compliance and security standards.

Leveraging COBIT for Enhanced IT Management

At Big Water Technologies, we incorporate the globally recognized COBIT (Control Objectives for Information and Related Technologies) framework to elevate the governance and management of enterprise IT within our Managed IT Services in Metro Detroit.

Key Benefits of Employing the COBIT Framework Include:

  1. Improved IT Governance: Establish clear policies, procedures, and controls to manage IT risks and ensure alignment with business goals.

  2. Enhanced Risk Management: Identify, assess, and mitigate risks to protect critical information and systems.

  3. Regulatory Compliance: Adhere to regulatory requirements and industry standards, reducing the risk of non-compliance penalties.

With BigView Secure+, offered by Big Water Technologies, clients in Metro Detroit benefit from a secure, compliant, and well-managed IT environment.

Our BIGview Service Levels

Big Water Technologies offers the BIGview suite of managed IT services, designed with tiered service levels to cater to the varying needs of businesses in Metro Detroit.

Detailed Overview of BIGview Service Levels of Managed IT Services:

  1. Huron: Monitoring and Patching Only
    Provides essential monitoring and patching services to keep your systems up-to-date and secure.

  2. St. Clair: 24x7 Monitoring, 7 to 5 EST Help Desk, Remote Labor
    Offers around-the-clock monitoring and a help desk available from 7 AM to 5 PM EST. Includes remote labor support for quick issue resolution.

  3. Superior: 24x7 for Everything
    Delivers comprehensive 24x7 support for all your IT needs, ensuring maximum uptime and reliability for your business.

Choose the level that best fits your business needs and experience the BIGview difference in managed IT services.

We will proactively monitor your system, stopping problems before they begin. More than 95% of the time, we can fix any issues that do arise remotely. When necessary, we send expertly trained technicians to your location to fix the problem. BIGview Managed IT Services' capabilities allows you to detect and correct potential issues before they become a more costly issue. As your outsourced IT support partner, Big Water Technologies will also manage your other vendors as part of the service. No more dealing with the copier, HVAC, security, voice or internet vendors! We will manage those vendor relationships for you.

Big Water Technologies will evaluate your computers and network on an ongoing basis, and based on the results we find, we will offer solutions, such as improving your system, upgrading your computers, and adding products or services to enhance your productivity, all in a way that the expenses can be budgeted for appropriately.


Choose the BIGview service level that aligns with your business's operational requirements and strategic goals, and let Big Water Technologies help you optimize your IT environment with our managed IT services in Metro Detroit.

Peace of Mind at an Affordable Flat Monthly Fee

I just wanted to send you this email to say thanks to you and your staff for such a great experience! As I told you yesterday, I am so pleased with the service we have received. When we have issues the tickets placed by our staff are answered in a timely manner and issues are addressed and fixed within a reasonable amount of time. In particular, Erich has been wonderful. He is like my “go-to guy.” He is always helpful and has been a pleasure to work with. Thank you!

Image

Dr. Debby Feinberg

Operations Manager at Hope Lutheran Church