BIGview

Metro Detroit's Simple
Managed IT Services Solution

BIGview is a highly secure and effective way for us to handle
your technology so you can focus on your business.

A BIG Difference in Managed IT Services

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BIGview Managed IT Services is More Cost-Effective

Outsource your network and tech support for a flat fee and keep your IT simple. BIGview Managed IT Services includes monitoring, unlimited helpdesk hours, antivirus and malware service, email management, security, data back-up, and more. Additionally, we can bundle many other functions into BIGview for more significant cost savings. Our system monitors antivirus software, backups, and scheduled server and application maintenance. For disaster recovery, check out our BIGvault.

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Facilitates Productivity

With BIGview Managed IT Services, you pay a flat, monthly fee and you are entirely covered. We keep your network fully operational round-the-clock, allowing you to focus on running your business.

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Improved IT Support

BIGview Managed IT Services doesn’t require you to buy any dedicated software or hardware resources and often costs 30 to 60% less than full-time internal support. Unlike the in-house, one person “IT GUY,” BIGview Managed IT Services is backed by Big Water Technologies' entire team of technicians and network engineers. We work 24 hours a day, 7 days a week, and never take a vacation or call in sick. Start capitalizing on our wide range of experience and skills to ensure that we meet all your technology needs.

BigView Secure

BIGview Secure consists of 12 essential security components to protect your business:

  • Multi-Factor Authentication (MFA) and Single Sign-On (SSO): Enhance your security with seamless access control through multifactor authentication and single sign-on solutions.

  • Advanced Endpoint Detection & Response with Security Operations Center (SOC): Protect your endpoints with cutting-edge detection and response capabilities backed by a dedicated security operations center.

  • Password Management: Simplify and secure your credential handling with robust password management solutions.

  • Email Spam Protection: Safeguard your communications by filtering out malicious emails and preventing spam.

  • Security Awareness and Email Training: Empower your team with knowledge to recognize and respond to security threats through comprehensive training programs.

  • Dark Web Research and Monitoring: Stay ahead of potential breaches with proactive dark web monitoring and research.

  • Managed Detection and Response (Threat Hunting): Detect and mitigate threats with continuous monitoring and active threat hunting.

  • IT Assessments and Reporting: Gain insights into your IT environment with thorough assessments and detailed reporting.

  • Vulnerability Management: Identify and address security weaknesses before they can be exploited.

  • SaaS / M365 Security: Protect your cloud applications and Microsoft 365 environment with specialized security measures.

  • Encryption: Secure your sensitive data with robust encryption protocols.

  • Microsoft 365 and SharePoint Management: Optimize and secure your Microsoft 365 and SharePoint environments with expert management services.

BigView Secure+

Enhance your cybersecurity with BigView Secure+. Our comprehensive solution includes:

  1. SIEM (Security Information and Event Management): Monitor and manage security events across your IT infrastructure to detect and respond to threats swiftly.

  2. PHI, PII, CUI Identification and Control: Protect sensitive information such as Personal Health Information (PHI), Personally Identifiable Information (PII), and Controlled Unclassified Information (CUI) with robust identification and control mechanisms.

  3. GRC (Governance, Risk & Compliance): Ensure compliance with industry standards and manage risks effectively to safeguard your business operations.

We utilize the COBIT (Control Objectives for Information and Related Technologies) framework, created by ISACA, to support and align with the following standards:

  • NIST Cyber Framework

  • HIPAA

  • CMMC

  • NIST 800-171

  • GDPR

The COBIT framework is a globally recognized guideline that provides a comprehensive approach to governance and management of enterprise IT. By employing this framework, we help our clients achieve:

  1. Improved IT Governance: Establish clear policies, procedures, and controls to manage IT risks and ensure alignment with business goals.

  2. Enhanced Risk Management: Identify, assess, and mitigate risks to protect critical information and systems.

  3. Regulatory Compliance: Adhere to regulatory requirements and industry standards, reducing the risk of non-compliance penalties.

With BigView Secure+, you can trust in a secure, compliant, and well-governed IT environment, allowing you to focus on your core business with peace of mind.

Our BIGview Service Levels

BIGview offers three levels of managed IT services to meet your specific needs:

  1. Huron: Monitoring and Patching Only
    Provides essential monitoring and patching services to keep your systems up-to-date and secure.

  2. St. Clair: 24x7 Monitoring, 7 to 5 EST Help Desk, Remote Labor
    Offers around-the-clock monitoring and a help desk available from 7 AM to 5 PM EST. Includes remote labor support for quick issue resolution.

  3. Superior: 24x7 for Everything
    Delivers comprehensive 24x7 support for all your IT needs, ensuring maximum uptime and reliability for your business.

Choose the level that best fits your business needs and experience the BIGview difference in managed IT services.

We will proactively monitor your system, stopping problems before they begin. More than 95% of the time, we can fix any issues that do arise remotely. When necessary, we send expertly trained technicians to your location to fix the problem. BIGview Managed IT Services' capabilities allows you to detect and correct potential issues before they become a more costly issue. As your outsourced IT support partner, Big Water Technologies will also manage your other vendors as part of the service. No more dealing with the copier, HVAC, security, voice or internet vendors! We will manage those vendor relationships for you.

Big Water Technologies will evaluate your computers and network on an ongoing basis, and based on the results we find, we will offer solutions, such as improving your system, upgrading your computers, and adding products or services to enhance your productivity, all in a way that the expenses can be budgeted for appropriately.

Peace of Mind at an Affordable Flat Monthly Fee

I just wanted to send you this email to say thanks to you and your staff for such a great experience! As I told you yesterday, I am so pleased with the service we have received. When we have issues the tickets placed by our staff are answered in a timely manner and issues are addressed and fixed within a reasonable amount of time. In particular, Erich has been wonderful. He is like my “go-to guy.” He is always helpful and has been a pleasure to work with. Thank you!

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Dr. Debby Feinberg

Operations Manager at Hope Lutheran Church