Southfield and All Across Metro Detroit

Outsourced IT Support

& Phone Systems Services

From your cybersecurity to help desk, we’ve got you covered with tailored outsourced IT support to fit your needs. We are the trusted IT Services Company in Metro Detroit, to enhance productivity, protect your business, and achieve long-term success.

Outsourced IT Support & Phone Systems Services

for Southfield and All Across Metro Detroit

From your cybersecurity to help desk, we’ve got you covered with tailored outsourced IT support to fit your needs. Big Water Tech is the trusted IT Services Company in Metro Detroit, to enhance productivity, protect your business, and achieve long-term success.

Your Neighborhood Technology Success partner

Tress Saunders
Client Success Coordinator

Jennifer Shubow
Senior Sales Executive

Beverly Ames
Carrier Services Manager

Lisa Sariol
Manager of Operations

Robert Shubow
President

John Lowery
CEO

Marc Landau
IT Director

Bill Hickey
Client Services Manager

Glen Adams
Project Coordinator

Why Businesses Choose Big Water Tech

Comprehensive IT Solutions

Big Water Technologies offers tailored outsourced IT support solutions covering managed services, phone systems, cybersecurity, cloud services, and more.

Security and Compliance Experts

You can rest assured knowing we're security and compliance experts with the ability to protect your network while ensuring your environment exceeds regulatory requirements.

Exceptional Customer Service

Our team has been in the industry since the 1970s - allowing us to offer you informed, strategic insight while maintaining a high level of customer service.

Commitment to Client Success

You're far too busy to worry about technology. That's why your success is our success. We make IT work for you - so you can drive growth.

Client Success Stories

We currently use Big Water for our managed phone service and they are great! We have had issue with managed phone service providers in the past but Jenn is super responsive when we have an issue or need a new line added or removed. I would not hesitate to recommend Big Water for managed phone services, low voltage or other technology needs!

COLLEEN BUDDE

Franchise Owner at Office Evolution Troy

Is Your Technology Becoming Too Complex
For What It Needs To Be?

John Lowery
CEO, Big Water Tech

Big Water Tech is Here to Help Keep IT Simple with Bespoke IT Services.

At BigWater Technologies, safeguarding the integrity and security of your IT system is non-negotiable. We're dedicated to optimizing your technology to enhance efficiency and power.

Feel like you’ve been down this road before?

If you've felt burned by outsourced IT support providers in the past, rest assured, we prioritize fostering lasting client relationships over maximizing profits. Our focus is on maximizing the potential of your current IT infrastructure while keeping costs in check – possibly even reducing them.

Contact us at (248) 220-7714 to kick-start crucial IT discussions tailored to businesses like yours. Let's redefine your IT experience together.

Schedule an Appointment Today

As Your Technology Success Partner,
We're Here to Help You Drive Growth With:

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Simplified IT Management

BIGview offers proactive outsourced IT support and management of technology assets on a subscription basis.

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VoIP & Hybrid Phone Systems

Desktop & Mobile App, as well as Service Management with flexible VoIP service.

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Vendor Neutral Management

We provide a thorough needs assessment, available provider review, order management, issue management, and regular bill reviews.

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Comprehensive Equipment Support

We take care of your network security, switching, WiFi, servers, computers, video conferencing, and more.

Low voltage cabling, paging, and camera systems designed to fit the needs of your team.

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Ongoing Evaluation and Planning

Stay focused on the success of your company with regular proactive business reviews.

Want to see your Score? Get it in 30 seconds!

What Clients Say About Us

Excellent Response

They have been our IT support for a number of years and we have always had excellent response for any issues we were having. We currently going through the process of setting us up for more Cyber Security and eliminating the use of a server. They are bringing us up to date with all our computer needs. Their staff is very helpful.

John Gracey

Sharon Pare

Great Experience

We have been using Big Water for managed Services and Support for the past 5-7 years and have had great experience with everything from New Purchase, to Support, to their proactiveness to help us protect our systems. I highly recommend this company for your IT needs.

Kevin Truan

Alan Borsen

Highly Recommend Their Services

The folks of Big Water are super supportive and helpful. And they thoroughly seem to enjoy find their customers huge savings. Their accurate in their communication and prompt to follow through with any promises. Highly recommend their services.

John Gracey

Korienna Cox

Managing Your Security Has Never Been Simpler

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Discover Your Cyber Score

Start by assessing your Cyber Score to understand your business’s online security. This score provides clarity, replacing uncertainty with insight, so you know exactly where you stand and what needs improvement.

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Create Your Cyber Roadmap

Use your Cyber Score to develop a clear, actionable Cyber Roadmap. This plan highlights vulnerabilities and provides precise steps to strengthen your security, saving you time and resources. Schedule a meeting with Big Water Tech so we can help you create a clear, strategic path to cyber resilience.

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Enhance Your Security

Put your Roadmap into action with a step-by-step approach to stronger protection. Demonstrate your commitment to safeguarding customer data while equipping your IT team with a focused, cost-effective security strategy.

Want to see your Cybersecurity Score? Get it in 30 seconds!

The More You Know...

Our blog shares practical guidance, expert takes, and real-world lessons drawn from the front lines of IT services. Stay informed, stay protected, and make smarter decisions for your business.

6 Habits That Quietly Decide If Hackers Win or Lose

6 Habits That Quietly Decide If Hackers Win or Lose

December 09, 20253 min read

Most cyberattacks don’t start with a mastermind hacker running lines of code in some movie-style lair. They start with something small.

A sticky note with a password written on it.
A rushed click on a link that “looked fine.”
A laptop left unlocked while its owner grabs a coffee.

One moment like that can undo every dollar your business has invested in security. And the scary part? Hackers count on these moments. They know technology is only half the battle the other half is human behavior.

The good news? The same way one bad habit can open the door, one good habit can keep it shut. And if your whole team follows these six, you’ll be miles ahead of the companies that don’t.


1. Stop Writing Down Passwords

Passwords are like house keys they only work if you keep them safe. The moment yours ends up on a Post-it or in an unprotected file, it’s like leaving a copy of your front door key under the welcome mat.

Hackers know this. Anyone who sees that note, even for a second, can access your accounts.

Instead:

  • Memorize your passwords or use a reputable password manager.

  • Don’t reuse passwords between accounts.

  • Keep them out of email, chat, and shared documents.


2. Think Before You Click

Most phishing attacks don’t look like scams at first glance. They’re designed to look familiar, urgent, and legitimate; a shipping notice, a client request, a security alert.

That’s why hackers love busy people. The more distracted you are, the more likely you’ll click without checking.

Before you click:

  • Hover over the link to see the real destination.

  • Check the sender’s email address for typos or weird domains.

  • If it feels off, confirm through a separate channel before acting.


3. Report Weird Stuff Right Away

This is one of the simplest, most effective defenses… and one of the most ignored.

If something looks suspicious; an odd email, a strange pop-up, your computer suddenly slowing down tell your IT team now. Don’t wait until after lunch. Don’t assume “it’s probably nothing.”

Early reports can turn a potential breach into a quick fix. Delays give threats time to spread.


4. Don’t Plug in Random USB Drives

That free flash drive from a trade show? It might come with malware as a bonus. Dropped-in-the-parking-lot USB drives are a known hacker tactic.. they rely on curiosity or convenience to get you to plug them in.

The second you do, you’ve bypassed most of your company’s digital defenses.

Safer approach: Only use devices issued or approved by your company. If you don’t know where it came from, don’t connect it.


5. Keep Work Devices for Work Only

It’s tempting to stream a movie, shop online, or install a personal app on your work laptop. But every non-work activity increases your exposure to malicious websites, shady downloads, and compromised accounts.

When you use work tech for personal use, you’re mixing trusted business systems with unverified sources.. and hackers love that.

Draw a hard line: work devices are for work tasks, personal devices are for personal use.


6. Lock Your Screen Every Time You Walk Away

Even a quick trip to the break room is enough time for someone to access your computer. It doesn’t have to be malicious.. even a curious glance at the wrong file can cause problems.

Make it second nature to lock your screen whenever you step away. Learn the keyboard shortcut for your system and use it without thinking.


The Bottom Line

Technology can stop a lot of threats, but it can’t fix bad habits. Every employee is part of the security team whether it’s in their job description or not.

The companies that avoid costly breaches aren’t just the ones with the best firewalls; they’re the ones whose people build good security habits into their daily routine.

If you’re a client, these habits are reinforced in our training and systems. If you’re not, this list is your starting point. Because in the end, the difference between stopping an attack and suffering through one often comes down to small choices made in seconds.



John Lowery is the CEO of BigWater Technologies, where he leads with a passion for innovation and excellence in delivering advanced IT solutions. With over two decades of experience in the tech industry, John specializes in strategic planning, operational efficiency, and driving customer success.

John Lowery

John Lowery is the CEO of BigWater Technologies, where he leads with a passion for innovation and excellence in delivering advanced IT solutions. With over two decades of experience in the tech industry, John specializes in strategic planning, operational efficiency, and driving customer success.

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Our Services

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Simple IT Management & Support

BIGview offers proactive management of technology assets on a subscription basis. BIGview is a service based offering designed specifically for your organization's requirements.

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Hosted Voice

Desktop & Mobile App, SIP Firewall, and Service Management with flexible VoIP service. Powerful call control on a local business number you can access from anywhere.

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Disaster Recovery & Backup

An automated data backup and restore system providing powerful tools to protect your organization's data. It doesn’t require any human assistance beyond the initial installation.

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Managed Cloud Environment

Protecting your data is incredibly important. Our BIGcloud Server is highly secure, extremely reliable, easy to scale, and has simple and affordable pricing.

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Managed File Sharing

BIGshare Managed Cloud Sharing is a secure, HIPAA & PCI compliant solution. Our BIGshare comes standard with backup and DRaaS all with unlimited storage for one simple price.

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Managed Security

BIGprotect is a comprehensive fully-managed security solution. It provides a powerful way to protect your organization’s network .

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Voice & Data Protection

BIGguard is a protection plan for your voice and data communications equipment. It provides a powerful way to protect your organization’s voice and data investment.

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Security Assessment & Reporting

Elevate your security posture with our assessment and reporting solutions. Gain comprehensive insights into your organization's security landscape.

Take IT Off Your Plate...

Spend less time on IT problems and more time growing your business. Let’s get to know each other and determine how our partnership could grow. With us on your side, you can develop a strong barrier against cybercrime, stronger communication strategies, and a better technology plan for the future.

Call (248) 220-7714 today or fill out the form below to schedule your appointment. We’re ready to jumpstart your IT journey.