Southfield and All Across Metro Detroit

Outsourced IT Support

& Phone Systems Services

From your cybersecurity to help desk, we’ve got you covered with tailored outsourced IT support to fit your needs. We are the trusted IT Services Company in Metro Detroit, to enhance productivity, protect your business, and achieve long-term success.

Outsourced IT Support & Phone Systems Services

for Southfield and All Across Metro Detroit

From your cybersecurity to help desk, we’ve got you covered with tailored outsourced IT support to fit your needs. Big Water Tech is the trusted IT Services Company in Metro Detroit, to enhance productivity, protect your business, and achieve long-term success.

Your Neighborhood Technology Success partner

Tress Saunders
Client Success Coordinator

Jennifer Shubow
Senior Sales Executive

Beverly Ames
Carrier Services Manager

Lisa Sariol
Manager of Operations

Robert Shubow
President

John Lowery
CEO

Marc Landau
IT Director

Bill Hickey
Client Services Manager

Glen Adams
Project Coordinator

Why Businesses Choose Big Water Tech

Comprehensive IT Solutions

Big Water Technologies offers tailored outsourced IT support solutions covering managed services, phone systems, cybersecurity, cloud services, and more.

Security and Compliance Experts

You can rest assured knowing we're security and compliance experts with the ability to protect your network while ensuring your environment exceeds regulatory requirements.

Exceptional Customer Service

Our team has been in the industry since the 1970s - allowing us to offer you informed, strategic insight while maintaining a high level of customer service.

Commitment to Client Success

You're far too busy to worry about technology. That's why your success is our success. We make IT work for you - so you can drive growth.

Client Success Stories

We currently use Big Water for our managed phone service and they are great! We have had issue with managed phone service providers in the past but Jenn is super responsive when we have an issue or need a new line added or removed. I would not hesitate to recommend Big Water for managed phone services, low voltage or other technology needs!

COLLEEN BUDDE

Franchise Owner at Office Evolution Troy

Is Your Technology Becoming Too Complex
For What It Needs To Be?

John Lowery
CEO, Big Water Tech

Big Water Tech is Here to Help Keep IT Simple with Bespoke IT Services.

At BigWater Technologies, safeguarding the integrity and security of your IT system is non-negotiable. We're dedicated to optimizing your technology to enhance efficiency and power.

Feel like you’ve been down this road before?

If you've felt burned by outsourced IT support providers in the past, rest assured, we prioritize fostering lasting client relationships over maximizing profits. Our focus is on maximizing the potential of your current IT infrastructure while keeping costs in check – possibly even reducing them.

Contact us at (248) 220-7714 to kick-start crucial IT discussions tailored to businesses like yours. Let's redefine your IT experience together.

Schedule an Appointment Today

As Your Technology Success Partner,
We're Here to Help You Drive Growth With:

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Simplified IT Management

BIGview offers proactive outsourced IT support and management of technology assets on a subscription basis.

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VoIP & Hybrid Phone Systems

Desktop & Mobile App, as well as Service Management with flexible VoIP service.

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Vendor Neutral Management

We provide a thorough needs assessment, available provider review, order management, issue management, and regular bill reviews.

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Comprehensive Equipment Support

We take care of your network security, switching, WiFi, servers, computers, video conferencing, and more.

Low voltage cabling, paging, and camera systems designed to fit the needs of your team.

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Ongoing Evaluation and Planning

Stay focused on the success of your company with regular proactive business reviews.

Want to see your Score? Get it in 30 seconds!

What Clients Say About Us

Excellent Response

They have been our IT support for a number of years and we have always had excellent response for any issues we were having. We currently going through the process of setting us up for more Cyber Security and eliminating the use of a server. They are bringing us up to date with all our computer needs. Their staff is very helpful.

John Gracey

Sharon Pare

Great Experience

We have been using Big Water for managed Services and Support for the past 5-7 years and have had great experience with everything from New Purchase, to Support, to their proactiveness to help us protect our systems. I highly recommend this company for your IT needs.

Kevin Truan

Alan Borsen

Highly Recommend Their Services

The folks of Big Water are super supportive and helpful. And they thoroughly seem to enjoy find their customers huge savings. Their accurate in their communication and prompt to follow through with any promises. Highly recommend their services.

John Gracey

Korienna Cox

Managing Your Security Has Never Been Simpler

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Discover Your Cyber Score

Start by assessing your Cyber Score to understand your business’s online security. This score provides clarity, replacing uncertainty with insight, so you know exactly where you stand and what needs improvement.

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Create Your Cyber Roadmap

Use your Cyber Score to develop a clear, actionable Cyber Roadmap. This plan highlights vulnerabilities and provides precise steps to strengthen your security, saving you time and resources. Schedule a meeting with Big Water Tech so we can help you create a clear, strategic path to cyber resilience.

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Enhance Your Security

Put your Roadmap into action with a step-by-step approach to stronger protection. Demonstrate your commitment to safeguarding customer data while equipping your IT team with a focused, cost-effective security strategy.

Want to see your Cybersecurity Score? Get it in 30 seconds!

The More You Know...

Our blog shares practical guidance, expert takes, and real-world lessons drawn from the front lines of IT services. Stay informed, stay protected, and make smarter decisions for your business.

Better passkeys between two hands

Passkeys and the Future of Logins: What Michigan Businesses Need to Know

October 11, 20254 min read

When was the last time you thought about how you log in to your accounts?
Or how secure those logins really are?

If you’re like most business owners in Michigan, it’s probably not something you think about often until something goes wrong.

For decades, we’ve all relied on passwords. But let’s be honest: passwords are a pain.
They’re hard to remember, often reused, and one of the biggest security risks your firm faces.

That’s why Microsoft is taking a big step forward with passkeys and this time, it’s built right into Windows 11.

What Is a Passkey (and Why Should You Care)?

Think of a passkey as a smarter, safer replacement for your password.

Instead of typing in a word or phrase that can be guessed, stolen, or reused, a passkey uses something far more secure, your face, fingerprint, or device PIN, to verify who you are.

Behind the scenes, passkeys use advanced cryptography. There’s no single “password” stored anywhere.
Instead, one half of your passkey stays safely on your device, and the other half stays with the service you’re logging into.

They fit together like a lock and key.
But the key never leaves your pocket meaning even the best phishing email in the world can’t trick you into handing it over.

That’s the magic of passkeys: they can’t be stolen, guessed, or phished in the same way passwords can.

Why This Matters for Michigan Businesses

Passwords are one of the biggest weak points in business cybersecurity.
At Big Water Technologies, we see it all the time in accounting, legal, and medical practices across Michigan—password reuse, shared logins, and outdated password policies are still incredibly common.

👉 Curious how your firm stacks up? Find out your Cyber Score in 30 seconds.

And here’s the problem:

  • A typical 8-character password can be cracked in under 10 minutes by any middle school kid with a gaming computer and a few YouTube videos.

  • Over 70 % of data breaches still involve stolen or weak credentials.

Passkeys solve both problems.

They don’t rely on something you know they rely on something you are (your biometrics) or something you have (your device).

That makes them a powerful step forward in protecting client data, ensuring compliance, and reducing the risk of breaches that can disrupt your firm or damage trust.

What’s Changing in Windows 11

Until now, using passkeys in Windows was clunky. You often needed third-party tools, and managing them wasn’t intuitive.

Microsoft is fixing that.

The latest Windows 11 updates introduce native passkey support making it far easier to create, store, and manage them directly on your PC.

Here’s what’s new:

  • Better integration with password managers. Microsoft has partnered with password security vendors, allowing smooth passkey syncing and login management.

  • Open tools for others. New APIs mean other password managers like Keeper can now integrate directly with Windows.

  • Simplified login experience. You’ll be able to sign in to apps, websites, and Windows itself without ever typing a password again.

And there’s another big shift coming:
Microsoft is phasing out password storage in the Microsoft Authenticator app. Passkeys will soon become the default for Microsoft accounts and likely for your business systems, too.

How to Get Ready for a Password-Free Future

You don’t need to overhaul everything overnight. But it’s worth starting the conversation now.

Ask yourself:

  • Are your employees still using shared or reused passwords?

  • Do your systems and apps support passkeys or MFA?

  • Do you have a plan for phasing out passwords safely?

At Big Water Tech, we’re already helping Michigan firms map out what a passkey-ready environment looks like so security improves without disrupting daily work.

Because the goal isn’t just stronger protection it’s simpler, smarter access that fits how your team already works.

Final Thought

Passkeys aren’t just a tech upgrade.
They’re part of a bigger shift toward passwordless security one that makes life easier for your team while keeping client data safer.

With Microsoft leading the charge, now’s the time to start planning your move away from passwords.

If you’d like help getting your firm ready for a password-free future or just want to understand what passkeys mean for your cybersecurity and compliance goals, let’s talk.

We’ll help you keep IT simple, secure, and ready for what’s next.

#BigWaterTech#KeepITSimple#SmarterBusiness#Windows11#Passkeys#Passwordless
John Lowery is the CEO of BigWater Technologies, where he leads with a passion for innovation and excellence in delivering advanced IT solutions. With over two decades of experience in the tech industry, John specializes in strategic planning, operational efficiency, and driving customer success.

John Lowery

John Lowery is the CEO of BigWater Technologies, where he leads with a passion for innovation and excellence in delivering advanced IT solutions. With over two decades of experience in the tech industry, John specializes in strategic planning, operational efficiency, and driving customer success.

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Our Services

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Simple IT Management & Support

BIGview offers proactive management of technology assets on a subscription basis. BIGview is a service based offering designed specifically for your organization's requirements.

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Hosted Voice

Desktop & Mobile App, SIP Firewall, and Service Management with flexible VoIP service. Powerful call control on a local business number you can access from anywhere.

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Disaster Recovery & Backup

An automated data backup and restore system providing powerful tools to protect your organization's data. It doesn’t require any human assistance beyond the initial installation.

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Managed Cloud Environment

Protecting your data is incredibly important. Our BIGcloud Server is highly secure, extremely reliable, easy to scale, and has simple and affordable pricing.

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Managed File Sharing

BIGshare Managed Cloud Sharing is a secure, HIPAA & PCI compliant solution. Our BIGshare comes standard with backup and DRaaS all with unlimited storage for one simple price.

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Managed Security

BIGprotect is a comprehensive fully-managed security solution. It provides a powerful way to protect your organization’s network .

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Voice & Data Protection

BIGguard is a protection plan for your voice and data communications equipment. It provides a powerful way to protect your organization’s voice and data investment.

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Security Assessment & Reporting

Elevate your security posture with our assessment and reporting solutions. Gain comprehensive insights into your organization's security landscape.

Take IT Off Your Plate...

Spend less time on IT problems and more time growing your business. Let’s get to know each other and determine how our partnership could grow. With us on your side, you can develop a strong barrier against cybercrime, stronger communication strategies, and a better technology plan for the future.

Call (248) 220-7714 today or fill out the form below to schedule your appointment. We’re ready to jumpstart your IT journey.