Southfield and All Across Metro Detroit

Outsourced IT Support

& Phone Systems Services

From your cybersecurity to help desk, we’ve got you covered with tailored outsourced IT support to fit your needs. We are the trusted IT Services Company in Metro Detroit, to enhance productivity, protect your business, and achieve long-term success.

Outsourced IT Support & Phone Systems Services

for Southfield and All Across Metro Detroit

From your cybersecurity to help desk, we’ve got you covered with tailored outsourced IT support to fit your needs. Big Water Tech is the trusted IT Services Company in Metro Detroit, to enhance productivity, protect your business, and achieve long-term success.

Your Neighborhood Technology Success partner

Tress Saunders
Client Success Coordinator

Jennifer Shubow
Senior Sales Executive

Beverly Ames
Carrier Services Manager

Lisa Sariol
Manager of Operations

Robert Shubow
President

John Lowery
CEO

Marc Landau
IT Director

Bill Hickey
Client Services Manager

Glen Adams
Project Coordinator

Why Businesses Choose Big Water Tech

Comprehensive IT Solutions

Big Water Technologies offers tailored outsourced IT support solutions covering managed services, phone systems, cybersecurity, cloud services, and more.

Security and Compliance Experts

You can rest assured knowing we're security and compliance experts with the ability to protect your network while ensuring your environment exceeds regulatory requirements.

Exceptional Customer Service

Our team has been in the industry since the 1970s - allowing us to offer you informed, strategic insight while maintaining a high level of customer service.

Commitment to Client Success

You're far too busy to worry about technology. That's why your success is our success. We make IT work for you - so you can drive growth.

Client Success Stories

We currently use Big Water for our managed phone service and they are great! We have had issue with managed phone service providers in the past but Jenn is super responsive when we have an issue or need a new line added or removed. I would not hesitate to recommend Big Water for managed phone services, low voltage or other technology needs!

COLLEEN BUDDE

Franchise Owner at Office Evolution Troy

Is Your Technology Becoming Too Complex
For What It Needs To Be?

John Lowery
CEO, Big Water Tech

Big Water Tech is Here to Help Keep IT Simple with Bespoke IT Services.

At BigWater Technologies, safeguarding the integrity and security of your IT system is non-negotiable. We're dedicated to optimizing your technology to enhance efficiency and power.

Feel like you’ve been down this road before?

If you've felt burned by outsourced IT support providers in the past, rest assured, we prioritize fostering lasting client relationships over maximizing profits. Our focus is on maximizing the potential of your current IT infrastructure while keeping costs in check – possibly even reducing them.

Contact us at (248) 220-7714 to kick-start crucial IT discussions tailored to businesses like yours. Let's redefine your IT experience together.

Schedule an Appointment Today

As Your Technology Success Partner,
We're Here to Help You Drive Growth With:

Image

Simplified IT Management

BIGview offers proactive outsourced IT support and management of technology assets on a subscription basis.

Image

VoIP & Hybrid Phone Systems

Desktop & Mobile App, as well as Service Management with flexible VoIP service.

Image

Vendor Neutral Management

We provide a thorough needs assessment, available provider review, order management, issue management, and regular bill reviews.

Image

Comprehensive Equipment Support

We take care of your network security, switching, WiFi, servers, computers, video conferencing, and more.

Low voltage cabling, paging, and camera systems designed to fit the needs of your team.

Image

Ongoing Evaluation and Planning

Stay focused on the success of your company with regular proactive business reviews.

Want to see your Score? Get it in 30 seconds!

What Clients Say About Us

Excellent Response

They have been our IT support for a number of years and we have always had excellent response for any issues we were having. We currently going through the process of setting us up for more Cyber Security and eliminating the use of a server. They are bringing us up to date with all our computer needs. Their staff is very helpful.

John Gracey

Sharon Pare

Great Experience

We have been using Big Water for managed Services and Support for the past 5-7 years and have had great experience with everything from New Purchase, to Support, to their proactiveness to help us protect our systems. I highly recommend this company for your IT needs.

Kevin Truan

Alan Borsen

Highly Recommend Their Services

The folks of Big Water are super supportive and helpful. And they thoroughly seem to enjoy find their customers huge savings. Their accurate in their communication and prompt to follow through with any promises. Highly recommend their services.

John Gracey

Korienna Cox

Managing Your Security Has Never Been Simpler

Image

Discover Your Cyber Score

Start by assessing your Cyber Score to understand your business’s online security. This score provides clarity, replacing uncertainty with insight, so you know exactly where you stand and what needs improvement.

Image

Create Your Cyber Roadmap

Use your Cyber Score to develop a clear, actionable Cyber Roadmap. This plan highlights vulnerabilities and provides precise steps to strengthen your security, saving you time and resources. Schedule a meeting with Big Water Tech so we can help you create a clear, strategic path to cyber resilience.

Image

Enhance Your Security

Put your Roadmap into action with a step-by-step approach to stronger protection. Demonstrate your commitment to safeguarding customer data while equipping your IT team with a focused, cost-effective security strategy.

Want to see your Cybersecurity Score? Get it in 30 seconds!

The More You Know...

Our blog shares practical guidance, expert takes, and real-world lessons drawn from the front lines of IT services. Stay informed, stay protected, and make smarter decisions for your business.

Remote Work Lie

The Remote Work Lie

November 11, 20253 min read

Remote work isn’t going away ... and neither are the risks that come with it.

Every time someone logs in from a coffee shop, a hotel lobby, or their personal laptop at home, you’ve just expanded the attack surface for your business. That’s not fearmongering. That’s math. More connections, more devices, more opportunities for hackers to find a weak spot.

The good news? Securing a remote workforce doesn’t have to be complicated. It just has to be done right ... and consistently.

Here’s how to keep hackers out no matter where your team works from.


1. Force All Remote Connections Through a VPN

A VPN isn’t a “nice-to-have.” It’s the difference between secure traffic and an open invite for anyone listening on the network.

  • Every remote employee uses the company-approved VPN. No exceptions.

  • Keep it patched and updated.

  • Add multi-factor authentication (MFA) so stolen credentials aren’t enough to get in.


2. Kill the Public Wi-Fi Problem

Coffee shop Wi-Fi is hacker heaven.

  • Push personal hotspots or secure home networks instead.

  • If public Wi-Fi is unavoidable, verify the network before connecting.

  • And yes ... the VPN should still be on.


3. Take Mobile Devices Seriously

Phones and tablets carry just as much sensitive data as laptops.

  • Encrypt them so stolen devices are useless.

  • Enable remote wipe in case they go missing.

  • Install mobile security apps to catch malware before it spreads.


4. Train Like It’s a Contact Sport

Hackers love human error.

  • Run phishing simulations regularly.

  • Drill security policies until they’re second nature.

  • Make it easy for employees to get help when something looks off.


5. Limit Access Like It’s Gold

If someone doesn’t need access to sensitive data, they shouldn’t have it.

  • Use role-based permissions.

  • Review logs for weird activity.

  • Remove access the minute someone changes roles or leaves.


6. Fortify Email (The #1 Attack Vector)

Most attacks still start in the inbox.

  • Use advanced spam and malware filtering.

  • Encrypt sensitive messages.

  • Restrict risky attachments.


7. Secure the Cloud

Your cloud apps and storage are only as safe as your settings.

  • Work with vetted, secure providers.

  • Encrypt data at rest and in transit.

  • Monitor access for suspicious logins.


8. Have an Incident Response Plan That Works

When a breach happens, speed matters more than anything.

  • Have clear steps for reporting and containing a threat.

  • Provide direct lines to IT.

  • Run drills so people know exactly what to do.


9. Stop the Password Madness

Weak or reused passwords are still one of the biggest open doors for attackers.

  • Require strong, unique passwords.

  • Give employees a password manager.

  • Ban password reuse entirely.


10. Patch Like Your Business Depends on It (Because It Does)

Hackers love outdated software ... it’s basically an unlocked door.

  • Turn on automatic updates where you can.

  • Have a process for testing and deploying patches fast.

  • Run vulnerability scans to catch holes before someone else does.


The Bottom Line:
Remote work is here to stay. If you’re not locking down every device, connection, and account, you’re leaving the door wide open ... and hackers don’t need much of an invitation.

If you’re a current client, these protections are already in place for you. If you’re not, this list isn’t just a suggestion ... it’s the minimum standard for survival in today’s environment.


John Lowery is the CEO of BigWater Technologies, where he leads with a passion for innovation and excellence in delivering advanced IT solutions. With over two decades of experience in the tech industry, John specializes in strategic planning, operational efficiency, and driving customer success.

John Lowery

John Lowery is the CEO of BigWater Technologies, where he leads with a passion for innovation and excellence in delivering advanced IT solutions. With over two decades of experience in the tech industry, John specializes in strategic planning, operational efficiency, and driving customer success.

Back to Blog

Our Services

Image

Simple IT Management & Support

BIGview offers proactive management of technology assets on a subscription basis. BIGview is a service based offering designed specifically for your organization's requirements.

Image

Hosted Voice

Desktop & Mobile App, SIP Firewall, and Service Management with flexible VoIP service. Powerful call control on a local business number you can access from anywhere.

Image

Disaster Recovery & Backup

An automated data backup and restore system providing powerful tools to protect your organization's data. It doesn’t require any human assistance beyond the initial installation.

Image

Managed Cloud Environment

Protecting your data is incredibly important. Our BIGcloud Server is highly secure, extremely reliable, easy to scale, and has simple and affordable pricing.

Image

Managed File Sharing

BIGshare Managed Cloud Sharing is a secure, HIPAA & PCI compliant solution. Our BIGshare comes standard with backup and DRaaS all with unlimited storage for one simple price.

Image

Managed Security

BIGprotect is a comprehensive fully-managed security solution. It provides a powerful way to protect your organization’s network .

Image

Voice & Data Protection

BIGguard is a protection plan for your voice and data communications equipment. It provides a powerful way to protect your organization’s voice and data investment.

Image

Security Assessment & Reporting

Elevate your security posture with our assessment and reporting solutions. Gain comprehensive insights into your organization's security landscape.

Take IT Off Your Plate...

Spend less time on IT problems and more time growing your business. Let’s get to know each other and determine how our partnership could grow. With us on your side, you can develop a strong barrier against cybercrime, stronger communication strategies, and a better technology plan for the future.

Call (248) 220-7714 today or fill out the form below to schedule your appointment. We’re ready to jumpstart your IT journey.