Your Neighborhood Technology Success partner

Tress Saunders - Big Water Tech's Client Success Coordinator

Tress Saunders
Client Success Coordinator

Jennifer Shubow - Big Water Tech's Senior Sales Executive

Jennifer Shubow
Senior Sales Executive

Beverly Ames - Big Water Tech's Carrier Services Manager

Beverly Ames
Carrier Services Manager

Lisa Sariol - Big Water Tech's Manager ofOperations

Lisa Sariol
Manager of Operations

Robert Shubow - Big Water Tech's President

Robert Shubow
President

John Lowery - Big Water Technologies CEO

John Lowery
CEO

Marc Landau - Big Water Tech's IT Director

Marc Landau
IT Director

Bill Hickey -Big Water Tech's Client Services Manager

Bill Hickey
Client Services Manager

Glen Adams -Big Water Tech's Project Coodinator

Glen Adams
Project Coordinator

Why Detroit Businesses Choose Big Water Technologies

Comprehensive IT Solutions

Big Water Technologies offers tailored business IT support solutions covering managed services, business phone systems, cybersecurity, cloud services, and more.

Security and Compliance Experts

You can rest assured knowing we're security and IT compliance experts. We are a Cyber AB Registered Practitioner for CMMC, helping Detroit businesses and government contractors meet federal cybersecurity requirements.

Exceptional Customer Service

Our team has been in the industry since the 1970s - allowing us to offer you informed, strategic insight while maintaining a high level of customer service.

Commitment to Client Success

You're far too busy to worry about technology and tech problems. That's why your success is our success. We make IT work for you - so you can drive growth, productivity, and have peace of mind.

Client Success Stories

Colleen Buddee shared her testimonial for the Big Water Technologies Team

We currently use Big Water for our managed phone service and they are great! We have had issue with managed phone service providers in the past but Jenn is super responsive when we have an issue or need a new line added or removed. I would not hesitate to recommend Big Water for managed phone services, low voltage or other technology needs!

COLLEEN BUDDE

Franchise Owner at Office Evolution Troy

Our Clients Say It Best

We’re proud to earn top marks from our clients through Crewhu’s customer feedback program. Every response helps us improve - and confirms that our team is making a real difference through responsive, friendly, and effective IT support. When our clients succeed, we succeed - and that’s what drives everything we do.

Is Your Technology Getting in the Way of Running Your Business?

You’re not alone, and it doesn’t have to be this complicated.

John Lowery - Your Technology Success Partner in Detroit and Metro Detroit

John Lowery
CEO, Big Water Tech

Big Water Tech is Here to Help Keep IT Simple with Our Reliable IT Support.

At BigWater Technologies, safeguarding the integrity and security of your IT system is non-negotiable. We're dedicated to optimizing your technology to enhance efficiency and power.

Feel like you’ve been down this road before?

If you've felt burned by managed services providers in the past, rest assured, we prioritize fostering lasting client relationships over maximizing profits. Our focus is on maximizing the potential of your current IT infrastructure while keeping costs in check – possibly even reducing them.

Contact us at (248) 220-7714 to kick-start crucial IT discussions tailored to businesses like yours. Let's redefine your IT experience together.

Schedule an Appointment Today

As Your Technology Success Partner,
We're Here to Help You Drive Growth With Our Services:

managed IT services

Simplified IT Management

BIGview offers proactive corporate IT support and IT management services of technology assets on a subscription basis.

VoIP & Hybrid Phone Systems

VoIP & Hybrid Phone Systems

Desktop & Mobile App, as well as Service Management with flexible VoIP service.

Internet and Cloud Providers

Vendor Neutral Management

We provide a thorough needs assessment, available provider review, order management, issue management, and regular bill reviews.

Network and Server

Comprehensive Equipment Support

We take care of your network security, switching, WiFi, servers, computers, video conferencing, and more.

Low voltage cabling, paging, and camera systems designed to fit the needs of your team.

Proactive Business Reviews

Ongoing Evaluation and Planning

Stay focused on the success of your company with regular proactive business reviews.

Cybersecurity

Protect Your Business from Cyber Threats

Proactive monitoring, threat detection, and compliance-focused security solutions that safeguard your systems, data, and operations around the clock. Our BIGshare solution is HIPAA and PCI compliant, built for healthcare, legal, and financial services businesses.

IT Help Desk Support

Responsive User Assistance

Fast, reliable technical support that resolves user issues, reduces downtime, and keeps your team productive.

Microsoft 365 Solutions &Support

Empower Work, Anywhere, Anytime

Streamline collaboration, enhance productivity, and secure your business with expert Microsoft 365 setup, management, and ongoing support.

Cloud Services & Solutions

Scale Smarter, Operate Anywhere

Optimize performance, enhance flexibility, and reduce costs with secure, scalable cloud solutions tailored to your business needs.

Want to see your Score? Get it in 30 seconds!

What Clients Say About Us

Delivering exceptional customer service is at the heart of our IT management support services. Discover why businesses in Detroit rely on Big Water Tech for dependable IT and computer support.

Excellent Response

They have been our IT support for a number of years and we have always had excellent response for any issues we were having. We currently going through the process of setting us up for more Cyber Security and eliminating the use of a server. They are bringing us up to date with all our computer needs. Their staff is very helpful.

Client: Sharon Pare

Sharon Pare

Great Experience

We have been using Big Water for managed Services and Support for the past 5-7 years and have had great experience with everything from New Purchase, to Support, to their proactiveness to help us protect our systems. I highly recommend this company for your IT needs.

Client: Alan Borsen

Alan Borsen

Highly Recommend Their Services

The folks of Big Water are super supportive and helpful. And they thoroughly seem to enjoy find their customers huge savings. Their accurate in their communication and prompt to follow through with any promises. Highly recommend their services.

Client: Korienna Cox

Korienna Cox

Amazing Company to Work With

Big Water Tech is an amazing company to work with. They are always available to handle any issues or problems that we are having in a timely manner.

Client: Samantha Johnson

Samantha Johnson

Always There

Thanks team! Your Big Water Technologies phone system helps me a lot to serve our customers. I also really appreciate that when I need your help, you are always there!

Client: David Steighner

David Steighner

Solid Team of Professionals

BWT has done such a great job for us, it makes declining solicitor calls from competing companies easy work. BWT has a solid team of professionals that fully address any issue or concern that might arise during the daily course of our business. We are very satisfied with their service and intend to continue our relationship far into the future.

Client: Adam Cowan

Adam Cowan

Quick to Respond

Big Water Technologies/IT Support Service is a great company! They are quick to respond and to get our questions answered. They are quick to come to our office and accurately do the job we need. If you need a great technology company for all your IT and Phone services - Call Big Water Technologies!

Client: Cathy Boufor

Cathy Bouford

Managing Your Security Has Never Been Simpler

Image

Discover Your Cyber Score

Start by assessing your Cyber Score to understand your business’s online security. This score provides clarity, replacing uncertainty with insight, so you know exactly where you stand and what needs improvement.

Image

Create Your Cyber Roadmap

Use your Cyber Score to develop a clear, actionable Cyber Roadmap. This plan highlights vulnerabilities and provides precise steps to strengthen your security, saving you time and resources. Schedule a meeting with Big Water Tech so we can help you create a clear, strategic path to cyber resilience.

Image

Enhance Your Security

Put your Roadmap into action with a step-by-step approach to stronger protection. Demonstrate your commitment to safeguarding customer data while equipping your IT team with a focused, cost-effective security strategy.

Fee Cybersecurity Score from Big Water Technologies

Want to see your Free Cybersecurity Score?
Get it in 30 seconds!

Stay Ahead with Big Water Tech Insights

IT Wisdom Worth Reading for Growing Businesses

Our blog shares practical guidance, expert takes, and real-world lessons drawn from the front lines of IT services & solutions. Stay informed, stay protected, and make smarter decisions for your business or organization.

Stopping AI if you need

How Do You Stop AI in an Emergency? Why Every Business Needs AI Governance

July 13, 20264 min read

AI is now built into email, document creation, data analysis, customer service, and many of the business applications your team uses every day.

If an AI tool made a serious mistake, could you stop it immediately?

For many businesses, the answer is no. They don't know where every AI tool is being used, who owns it, or how to disable it if something goes wrong.

That's becoming a business risk.

Whether you call it AI governance, AI risk management, or simply good business management, every organization needs visibility into where AI is being used and who is responsible for it.

Why Every Business Needs an AI Inventory

Most businesses have adopted AI faster than they've governed it.

Employees try new AI tools. Software vendors quietly add AI features. Departments adopt their own solutions.

Before long, AI is influencing business processes without anyone having a complete inventory.

This is often called shadow AI, and you can't manage what you can't see.

An AI inventory should answer five questions:

  • Which applications use AI?

  • What business purpose does each one serve?

  • What sensitive data can it access?

  • Who is responsible for it?

  • How can it be disabled if necessary?

If you can't answer those questions, you don't have governance. You have AI running on trust.

Who Is Responsible for AI?

When AI makes a mistake, someone is still accountable.

Whether it's incorrect financial information, confidential client data, or an inaccurate customer response, the responsibility doesn't belong to the AI.

It belongs to the business.

Every AI-enabled application should have a clearly identified owner who is responsible for:

  • approving its use

  • understanding the risks

  • monitoring how it's is used

  • reviewing access permissions

  • knowing how to disable it if necessary

Without clear ownership, incidents take longer to resolve and accountability becomes unclear.

Can You Shut AI Down?

Every business should be able to answer one simple question:

If this AI system started causing problems today, how would we stop it?

That doesn't always mean a physical "kill switch."

It means knowing how to disable the feature, revoke access, remove integrations, or stop the automated workflow before more damage occurs.

If no one knows how to do that, you don't really control the technology.

What Regulators, Clients, and Cyber Insurers Expect

Organizations are increasingly being asked to demonstrate responsible AI governance.

Whether it's a client due diligence questionnaire, a cyber insurance renewal, or an industry audit, businesses need to show they understand how AI is being used and what controls are in place.

That includes being able to explain:

  • where AI is being used

  • who is responsible for it

  • what data it can access

  • how AI-generated decisions are reviewed

  • how AI use is documented

  • what happens if the AI produces an incorrect result

  • how the business can suspend or disable AI capabilities

Good governance isn't about restricting AI. It's about using it responsibly.

AI Governance Checklist

If you're unsure where to begin, start here.

✓ Create an inventory of every AI-enabled application.

✓ Assign an owner to each AI system.

✓ Document what business data each tool can access.

✓ Review who has permission to use AI features.

✓ Establish a process for approving new AI tools.

✓ Know how to disable AI features or integrations if required.

✓ Review your AI inventory regularly as new tools are introduced.

These simple steps dramatically improve visibility and reduce risk without slowing innovation.

The Bottom Line

AI is too valuable to ignore.

But it's also too important to leave unmanaged.

The organizations that benefit most from AI won't necessarily be the ones using the newest tools.

They'll be the ones managing AI with the same discipline they apply to every other critical business system.

If you're not sure where AI is being used in your organization, Big Water Technologies can help you identify your AI footprint, build practical AI governance, and reduce business risk.


Frequently Asked Questions

What is AI governance?

AI governance is the process of managing how artificial intelligence is used within an organization. It includes assigning ownership, documenting AI systems, controlling access, monitoring risks, and ensuring AI is used responsibly.

What is shadow AI?

Shadow AI refers to AI tools or features that employees use without formal approval or oversight from the organization. These tools can introduce security, compliance, and data privacy risks because they often operate outside established policies.

Why does my business need an AI inventory?

An AI inventory helps you identify where AI is being used, what information it can access, who is responsible for it, and how it can be controlled if problems occur. It is one of the first steps toward effective AI governance.

Can AI be turned off?

In most cases, yes. AI features can often be disabled by removing integrations, changing application settings, revoking user access, or turning off specific services. Every organization should know how this would be done before an incident occurs.

Is AI governance only for large organizations?

No. Small and mid-sized businesses face many of the same risks as larger organizations. A simple AI inventory, clear ownership, and documented processes provide a strong foundation without adding unnecessary complexity.


#BigWaterTech#SMBCompliance#Cybersecurity#KeepITSimple#SmarterBusiness
John Lowery

John Lowery

John Lowery is the CEO of BigWater Technologies, where he leads with a passion for innovation and excellence in delivering advanced IT solutions. With over two decades of experience in the tech industry, John specializes in strategic planning, operational efficiency, and driving customer success.

Back to Blog

Our Services

Image

Simple IT Management & Support

BIGview offers proactive management of technology assets on a subscription basis. BIGview is a service based offering designed specifically for your organization's requirements.

Image

Hosted Voice

Desktop & Mobile App, SIP Firewall, and Service Management with flexible VoIP service. Powerful call control on a local business number you can access from anywhere.

Image

Disaster Recovery & Backup

An automated data backup and restore system providing powerful tools to protect your organization's data. It doesn’t require any human assistance beyond the initial installation.

Image

Managed Cloud Environment

Protecting your data is incredibly important. Our BIGcloud Server is highly secure, extremely reliable, easy to scale, and has simple and affordable pricing.

Image

Managed File Sharing

BIGshare Managed Cloud Sharing is a secure, HIPAA & PCI compliant solution. Our BIGshare comes standard with backup and DRaaS all with unlimited storage for one simple price.

Image

Managed Security

BIGprotect is a comprehensive fully-managed security solution. It provides a powerful way to protect your organization’s network .

Image

Voice & Data Protection

BIGguard is a protection plan for your voice and data communications equipment. It provides a powerful way to protect your organization’s voice and data investment.

Image

Security Assessment & Reporting

Elevate your security posture with our assessment and reporting solutions. Gain comprehensive insights into your organization's security landscape.

Frequently Asked Questions

What does an MSP (Managed Services Provider) do?

An MSP proactively monitors, maintains, and secures your IT environment so your business runs smoothly. Big Water Tech handles backups, patching, help desk support, and cloud services, giving you predictable costs, faster response times, and a reliable technology success partner focused on your success across Detroit.

Why choose a local MSP in Southfield and Detroit?

Choosing a local MSP means faster on‑site support, better understanding of regional business needs, and more personalized service. Big Water Technologies is a Southfield‑based Technology Success Partner that serves Detroit, offering managed IT services, cloud solutions, VoIP, and IT consulting that align with your local operations and growth goals.

How does Big Water Technologies’ BIGVoice VoIP phone system work?

Big Water Technologies’ BIGVoice business VoIP phone system uses the internet to deliver voice calls, conferencing, and advanced features across your office and remote teams. It integrates with your existing IT environment, scales with your business, and reduces phone‑line costs while improving reliability and communication tools for your Metro Detroit‑area organization.

How does Big Water Tech approach cybersecurity?

Big Water Tech takes a proactive, layered approach to cybersecurity, combining threat monitoring, endpoint protection, secure backups, and employee training. We assess your unique risks, implement tailored defenses, and continuously update your security posture to protect data, systems, and compliance across your Detroit organization.

What are the benefits of outsourcing IT support and services?

Outsourcing IT support gives you access to expert resources without the overhead of an in‑house team. With Big Water Tech, you gain faster response times, reliable help desk support, scalable cloud solutions, and stronger cybersecurity, so your Detroit business stays agile, secure, and focused on growth.

Take IT Off Your Plate...

Spend less time on IT problems and more time growing your business. Let’s get to know each other and determine how our partnership could grow. With us as your trusted MSP on your side, you can develop a strong barrier against cybercrime, stronger communication strategies, and a better technology plan for the future.

Call (248) 220-7714 today or fill out the form below to schedule your appointment. We’re ready to jumpstart your IT journey.