Comprehensive IT Solutions
Big Water Technologies offers tailored business IT support solutions covering managed services, business phone systems, cybersecurity, cloud services, and more.
Security and Compliance Experts
You can rest assured knowing we're security and IT compliance experts. We are a Cyber AB Registered Practitioner for CMMC, helping Detroit businesses and government contractors meet federal cybersecurity requirements.
Exceptional Customer Service
Our team has been in the industry since the 1970s - allowing us to offer you informed, strategic insight while maintaining a high level of customer service.
Commitment to Client Success
You're far too busy to worry about technology and tech problems. That's why your success is our success. We make IT work for you - so you can drive growth, productivity, and have peace of mind.
We currently use Big Water for our managed phone service and they are great! We have had issue with managed phone service providers in the past but Jenn is super responsive when we have an issue or need a new line added or removed. I would not hesitate to recommend Big Water for managed phone services, low voltage or other technology needs!
COLLEEN BUDDE
Franchise Owner at Office Evolution Troy
We’re proud to earn top marks from our clients through Crewhu’s customer feedback program. Every response helps us improve - and confirms that our team is making a real difference through responsive, friendly, and effective IT support. When our clients succeed, we succeed - and that’s what drives everything we do.

John Lowery
CEO, Big Water Tech
At BigWater Technologies, safeguarding the integrity and security of your IT system is non-negotiable. We're dedicated to optimizing your technology to enhance efficiency and power.
If you've felt burned by managed services providers in the past, rest assured, we prioritize fostering lasting client relationships over maximizing profits. Our focus is on maximizing the potential of your current IT infrastructure while keeping costs in check – possibly even reducing them.
Contact us at (248) 220-7714 to kick-start crucial IT discussions tailored to businesses like yours. Let's redefine your IT experience together.
Simplified IT Management
BIGview offers proactive corporate IT support and IT management services of technology assets on a subscription basis.
VoIP & Hybrid Phone Systems
Desktop & Mobile App, as well as Service Management with flexible VoIP service.
Vendor Neutral Management
We provide a thorough needs assessment, available provider review, order management, issue management, and regular bill reviews.
Comprehensive Equipment Support
We take care of your network security, switching, WiFi, servers, computers, video conferencing, and more.
Installation & Support
Low voltage cabling, paging, and camera systems designed to fit the needs of your team.
Ongoing Evaluation and Planning
Stay focused on the success of your company with regular proactive business reviews.
Protect Your Business from Cyber Threats
Proactive monitoring, threat detection, and compliance-focused security solutions that safeguard your systems, data, and operations around the clock. Our BIGshare solution is HIPAA and PCI compliant, built for healthcare, legal, and financial services businesses.
Responsive User Assistance
Fast, reliable technical support that resolves user issues, reduces downtime, and keeps your team productive.
Empower Work, Anywhere, Anytime
Streamline collaboration, enhance productivity, and secure your business with expert Microsoft 365 setup, management, and ongoing support.
Scale Smarter, Operate Anywhere
Optimize performance, enhance flexibility, and reduce costs with secure, scalable cloud solutions tailored to your business needs.

Delivering exceptional customer service is at the heart of our IT management support services. Discover why businesses in Detroit rely on Big Water Tech for dependable IT and computer support.
Start by assessing your Cyber Score to understand your business’s online security. This score provides clarity, replacing uncertainty with insight, so you know exactly where you stand and what needs improvement.
Use your Cyber Score to develop a clear, actionable Cyber Roadmap. This plan highlights vulnerabilities and provides precise steps to strengthen your security, saving you time and resources. Schedule a meeting with Big Water Tech so we can help you create a clear, strategic path to cyber resilience.
Put your Roadmap into action with a step-by-step approach to stronger protection. Demonstrate your commitment to safeguarding customer data while equipping your IT team with a focused, cost-effective security strategy.

Our blog shares practical guidance, expert takes, and real-world lessons drawn from the front lines of IT services & solutions. Stay informed, stay protected, and make smarter decisions for your business or organization.

AI is now built into email, document creation, data analysis, customer service, and many of the business applications your team uses every day.
If an AI tool made a serious mistake, could you stop it immediately?
For many businesses, the answer is no. They don't know where every AI tool is being used, who owns it, or how to disable it if something goes wrong.
That's becoming a business risk.
Whether you call it AI governance, AI risk management, or simply good business management, every organization needs visibility into where AI is being used and who is responsible for it.
Most businesses have adopted AI faster than they've governed it.
Employees try new AI tools. Software vendors quietly add AI features. Departments adopt their own solutions.
Before long, AI is influencing business processes without anyone having a complete inventory.
This is often called shadow AI, and you can't manage what you can't see.
An AI inventory should answer five questions:
Which applications use AI?
What business purpose does each one serve?
What sensitive data can it access?
Who is responsible for it?
How can it be disabled if necessary?
If you can't answer those questions, you don't have governance. You have AI running on trust.
When AI makes a mistake, someone is still accountable.
Whether it's incorrect financial information, confidential client data, or an inaccurate customer response, the responsibility doesn't belong to the AI.
It belongs to the business.
Every AI-enabled application should have a clearly identified owner who is responsible for:
approving its use
understanding the risks
monitoring how it's is used
reviewing access permissions
knowing how to disable it if necessary
Without clear ownership, incidents take longer to resolve and accountability becomes unclear.
Every business should be able to answer one simple question:
If this AI system started causing problems today, how would we stop it?
That doesn't always mean a physical "kill switch."
It means knowing how to disable the feature, revoke access, remove integrations, or stop the automated workflow before more damage occurs.
If no one knows how to do that, you don't really control the technology.
Organizations are increasingly being asked to demonstrate responsible AI governance.
Whether it's a client due diligence questionnaire, a cyber insurance renewal, or an industry audit, businesses need to show they understand how AI is being used and what controls are in place.
That includes being able to explain:
where AI is being used
who is responsible for it
what data it can access
how AI-generated decisions are reviewed
how AI use is documented
what happens if the AI produces an incorrect result
how the business can suspend or disable AI capabilities
Good governance isn't about restricting AI. It's about using it responsibly.
If you're unsure where to begin, start here.
✓ Create an inventory of every AI-enabled application.
✓ Assign an owner to each AI system.
✓ Document what business data each tool can access.
✓ Review who has permission to use AI features.
✓ Establish a process for approving new AI tools.
✓ Know how to disable AI features or integrations if required.
✓ Review your AI inventory regularly as new tools are introduced.
These simple steps dramatically improve visibility and reduce risk without slowing innovation.
AI is too valuable to ignore.
But it's also too important to leave unmanaged.
The organizations that benefit most from AI won't necessarily be the ones using the newest tools.
They'll be the ones managing AI with the same discipline they apply to every other critical business system.
If you're not sure where AI is being used in your organization, Big Water Technologies can help you identify your AI footprint, build practical AI governance, and reduce business risk.
AI governance is the process of managing how artificial intelligence is used within an organization. It includes assigning ownership, documenting AI systems, controlling access, monitoring risks, and ensuring AI is used responsibly.
Shadow AI refers to AI tools or features that employees use without formal approval or oversight from the organization. These tools can introduce security, compliance, and data privacy risks because they often operate outside established policies.
An AI inventory helps you identify where AI is being used, what information it can access, who is responsible for it, and how it can be controlled if problems occur. It is one of the first steps toward effective AI governance.
In most cases, yes. AI features can often be disabled by removing integrations, changing application settings, revoking user access, or turning off specific services. Every organization should know how this would be done before an incident occurs.
No. Small and mid-sized businesses face many of the same risks as larger organizations. A simple AI inventory, clear ownership, and documented processes provide a strong foundation without adding unnecessary complexity.
Simple IT Management & Support
BIGview offers proactive management of technology assets on a subscription basis. BIGview is a service based offering designed specifically for your organization's requirements.
Hosted Voice
Desktop & Mobile App, SIP Firewall, and Service Management with flexible VoIP service. Powerful call control on a local business number you can access from anywhere.
Disaster Recovery & Backup
An automated data backup and restore system providing powerful tools to protect your organization's data. It doesn’t require any human assistance beyond the initial installation.
Managed Cloud Environment
Protecting your data is incredibly important. Our BIGcloud Server is highly secure, extremely reliable, easy to scale, and has simple and affordable pricing.
Managed File Sharing
BIGshare Managed Cloud Sharing is a secure, HIPAA & PCI compliant solution. Our BIGshare comes standard with backup and DRaaS all with unlimited storage for one simple price.
Managed Security
BIGprotect is a comprehensive fully-managed security solution. It provides a powerful way to protect your organization’s network .
Voice & Data Protection
BIGguard is a protection plan for your voice and data communications equipment. It provides a powerful way to protect your organization’s voice and data investment.
Security Assessment & Reporting
Elevate your security posture with our assessment and reporting solutions. Gain comprehensive insights into your organization's security landscape.
An MSP proactively monitors, maintains, and secures your IT environment so your business runs smoothly. Big Water Tech handles backups, patching, help desk support, and cloud services, giving you predictable costs, faster response times, and a reliable technology success partner focused on your success across Detroit.
Choosing a local MSP means faster on‑site support, better understanding of regional business needs, and more personalized service. Big Water Technologies is a Southfield‑based Technology Success Partner that serves Detroit, offering managed IT services, cloud solutions, VoIP, and IT consulting that align with your local operations and growth goals.
Big Water Technologies’ BIGVoice business VoIP phone system uses the internet to deliver voice calls, conferencing, and advanced features across your office and remote teams. It integrates with your existing IT environment, scales with your business, and reduces phone‑line costs while improving reliability and communication tools for your Metro Detroit‑area organization.
Big Water Tech takes a proactive, layered approach to cybersecurity, combining threat monitoring, endpoint protection, secure backups, and employee training. We assess your unique risks, implement tailored defenses, and continuously update your security posture to protect data, systems, and compliance across your Detroit organization.
Outsourcing IT support gives you access to expert resources without the overhead of an in‑house team. With Big Water Tech, you gain faster response times, reliable help desk support, scalable cloud solutions, and stronger cybersecurity, so your Detroit business stays agile, secure, and focused on growth.
Spend less time on IT problems and more time growing your business. Let’s get to know each other and determine how our partnership could grow. With us as your trusted MSP on your side, you can develop a strong barrier against cybercrime, stronger communication strategies, and a better technology plan for the future.
Call (248) 220-7714 today or fill out the form below to schedule your appointment. We’re ready to jumpstart your IT journey.