Southfield and All Across Metro Detroit

Outsourced IT Support

& Phone Systems Services

From your cybersecurity to help desk, we’ve got you covered with tailored outsourced IT support to fit your needs. We are the trusted IT Services Company in Metro Detroit, to enhance productivity, protect your business, and achieve long-term success.

Outsourced IT Support & Phone Systems Services

for Southfield and All Across Metro Detroit

From your cybersecurity to help desk, we’ve got you covered with tailored outsourced IT support to fit your needs. Big Water Tech is the trusted IT Services Company in Metro Detroit, to enhance productivity, protect your business, and achieve long-term success.

Your Neighborhood Technology Success partner

Tress Saunders
Client Success Coordinator

Jennifer Shubow
Senior Sales Executive

Beverly Ames
Carrier Services Manager

Lisa Sariol
Manager of Operations

Robert Shubow
President

John Lowery
CEO

Marc Landau
IT Director

Bill Hickey
Client Services Manager

Glen Adams
Project Coordinator

Why Businesses Choose Big Water Tech

Comprehensive IT Solutions

Big Water Technologies offers tailored business IT support solutions covering managed services, phone systems, cybersecurity, cloud services, and more.

Security and Compliance Experts

You can rest assured knowing we're security and compliance experts with the ability to protect your network while ensuring your environment exceeds regulatory requirements.

Exceptional Customer Service

Our team has been in the industry since the 1970s - allowing us to offer you informed, strategic insight while maintaining a high level of customer service.

Commitment to Client Success

You're far too busy to worry about technology. That's why your success is our success. We make IT work for you - so you can drive growth.

Client Success Stories

We currently use Big Water for our managed phone service and they are great! We have had issue with managed phone service providers in the past but Jenn is super responsive when we have an issue or need a new line added or removed. I would not hesitate to recommend Big Water for managed phone services, low voltage or other technology needs!

COLLEEN BUDDE

Franchise Owner at Office Evolution Troy

Our Clients Say It Best

We’re proud to earn top marks from our clients through Crewhu’s customer feedback program. Every response helps us improve - and confirms that our team is making a real difference through responsive, friendly, and effective IT support. When our clients succeed, we succeed - and that’s what drives everything we do.

Is Your Technology Becoming Too Complex
For What It Needs To Be?

John Lowery
CEO, Big Water Tech

Big Water Tech is Here to Help Keep IT Simple with Bespoke IT Services.

At BigWater Technologies, safeguarding the integrity and security of your IT system is non-negotiable. We're dedicated to optimizing your technology to enhance efficiency and power.

Feel like you’ve been down this road before?

If you've felt burned by managed IT support providers in the past, rest assured, we prioritize fostering lasting client relationships over maximizing profits. Our focus is on maximizing the potential of your current IT infrastructure while keeping costs in check – possibly even reducing them.

Contact us at (248) 220-7714 to kick-start crucial IT discussions tailored to businesses like yours. Let's redefine your IT experience together.

Schedule an Appointment Today

As Your Technology Success Partner,
We're Here to Help You Drive Growth With:

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Simplified IT Management

BIGview offers proactive corporate IT support and IT management services of technology assets on a subscription basis.

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VoIP & Hybrid Phone Systems

Desktop & Mobile App, as well as Service Management with flexible VoIP service.

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Vendor Neutral Management

We provide a thorough needs assessment, available provider review, order management, issue management, and regular bill reviews.

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Comprehensive Equipment Support

We take care of your network security, switching, WiFi, servers, computers, video conferencing, and more.

Low voltage cabling, paging, and camera systems designed to fit the needs of your team.

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Ongoing Evaluation and Planning

Stay focused on the success of your company with regular proactive business reviews.

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Protect Your Business from Cyber Threats

Proactive monitoring, threat detection, and compliance-focused security solutions that safeguard your systems, data, and operations around the clock.

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Responsive User Assistance

Fast, reliable technical support that resolves user issues, reduces downtime, and keeps your team productive.

Want to see your Score? Get it in 30 seconds!

What Clients Say About Us

Delivering exceptional customer service is at the heart of our managed IT support services. Discover why businesses throughout Southfield and Metro Detroit rely on Big Water Tech for dependable IT and computer support.

Excellent Response

They have been our IT support for a number of years and we have always had excellent response for any issues we were having. We currently going through the process of setting us up for more Cyber Security and eliminating the use of a server. They are bringing us up to date with all our computer needs. Their staff is very helpful.

John Gracey

Sharon Pare

Great Experience

We have been using Big Water for managed Services and Support for the past 5-7 years and have had great experience with everything from New Purchase, to Support, to their proactiveness to help us protect our systems. I highly recommend this company for your IT needs.

Kevin Truan

Alan Borsen

Highly Recommend Their Services

The folks of Big Water are super supportive and helpful. And they thoroughly seem to enjoy find their customers huge savings. Their accurate in their communication and prompt to follow through with any promises. Highly recommend their services.

John Gracey

Korienna Cox

Managing Your Security Has Never Been Simpler

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Discover Your Cyber Score

Start by assessing your Cyber Score to understand your business’s online security. This score provides clarity, replacing uncertainty with insight, so you know exactly where you stand and what needs improvement.

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Create Your Cyber Roadmap

Use your Cyber Score to develop a clear, actionable Cyber Roadmap. This plan highlights vulnerabilities and provides precise steps to strengthen your security, saving you time and resources. Schedule a meeting with Big Water Tech so we can help you create a clear, strategic path to cyber resilience.

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Enhance Your Security

Put your Roadmap into action with a step-by-step approach to stronger protection. Demonstrate your commitment to safeguarding customer data while equipping your IT team with a focused, cost-effective security strategy.

Want to see your Cybersecurity Score? Get it in 30 seconds!

The More You Know...

Our blog shares practical guidance, expert takes, and real-world lessons drawn from the front lines of IT services & solutions. Stay informed, stay protected, and make smarter decisions for your business or organization.

This Is How You Kill Productivity

This Is How You Kill Productivity

March 02, 20263 min read

Here’s the thing about clutter: it’s never just about the closet, the garage, or the spare room. Clutter creeps into your business too, inside the very systems you depend on to work, sell, and deliver.

And digital clutter is sneakier than the pile of boxes in your garage. You don’t notice it until your system runs slow, your storage is maxed out, or you find out Bob’s old account from 2019 is still active (and wide open for hackers).

So, here’s the move: spring cleaning isn’t just for basements. It’s for your business technology too. Let’s clear out the junk, tighten things up, and set your systems up to actually work for you instead of against you.

Step 1: Audit Your Software — Cut the Dead Weight

Most businesses are paying for software they don’t use. In fact, more than half of licenses just sit there collecting dust. That’s money wasted and every outdated app is a back door waiting for an attack.

Start with an inventory:

  • Do we still need this?

  • Is there a better or newer version?

  • Can we consolidate duplicates?

Kill the unused apps. Update the ones you keep. It’s like cleaning out the pantry. You don’t need three half-empty jars of peanut butter.

 

Step 2: Organize Your Files — Because Chaos Wastes Time

Digital clutter kills productivity just as fast as a messy desk. If your team spends 10 minutes searching for the right document, that’s 10 minutes too long.

Clean it up. Archive what’s old. Build a filing system that’s simple enough for anyone to follow. And if you want to stay ahead of the mess? Automate it with file management or cloud tools that sort, sync, and back up as you go.

 

Step 3: Shut Down Zombie Accounts

Every inactive user account is a wide-open door. Ex-employees, old contractors, test accounts... they’re hacker gold.

Go through your user list. Shut down anything that doesn’t belong. Then check the rest: does everyone really need access to everything? No. Limit permissions to roles. That’s how you stop an inconvenience from turning into a breach.

 

Step 4: Inspect Your Hardware — Don’t Wait for the Crash

Your servers, laptops, and routers aren’t forever. They age. They slow down. And they will fail, usually at the worst possible time.

Instead of waiting for that crash-and-burn moment, start planning replacements early. Upgrades don’t just save you from downtime. They keep your systems fast and secure.

Step 5: Streamline Communication — Less Noise, More Focus

Your team doesn’t need five different tools for talking. The more channels you juggle, the more likely something gets missed.

Pick your main channels. Set rules: email for official stuff, chat for quick updates, project boards for tasks. Fewer tools. Clearer focus. Stronger team.

 

Step 6: Build for Growth — Not Catch-Up

Don’t just clean for today. Think six months, a year, three years out. If your business doubles, can your tech keep up? Or will you be scrambling?

Use spring cleaning as a reset point. Upgrade strategically. Outsource where it makes sense. Build systems that can grow with you instead of bottlenecking your future.

 

The Bottom Line

Your business doesn’t have to run on digital duct tape. A little attention now saves you from big disasters later.

We’ve seen it. The companies that treat IT maintenance as routine don’t just avoid meltdowns. They grow faster, work smoother, and sleep better.

So don’t just clean your garage this spring. Clean your systems too. Your future self will thank you.

 

John Lowery is the CEO of BigWater Technologies, where he leads with a passion for innovation and excellence in delivering advanced IT solutions. With over two decades of experience in the tech industry, John specializes in strategic planning, operational efficiency, and driving customer success.

John Lowery

John Lowery is the CEO of BigWater Technologies, where he leads with a passion for innovation and excellence in delivering advanced IT solutions. With over two decades of experience in the tech industry, John specializes in strategic planning, operational efficiency, and driving customer success.

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Our Services

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Simple IT Management & Support

BIGview offers proactive management of technology assets on a subscription basis. BIGview is a service based offering designed specifically for your organization's requirements.

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Hosted Voice

Desktop & Mobile App, SIP Firewall, and Service Management with flexible VoIP service. Powerful call control on a local business number you can access from anywhere.

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Disaster Recovery & Backup

An automated data backup and restore system providing powerful tools to protect your organization's data. It doesn’t require any human assistance beyond the initial installation.

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Managed Cloud Environment

Protecting your data is incredibly important. Our BIGcloud Server is highly secure, extremely reliable, easy to scale, and has simple and affordable pricing.

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Managed File Sharing

BIGshare Managed Cloud Sharing is a secure, HIPAA & PCI compliant solution. Our BIGshare comes standard with backup and DRaaS all with unlimited storage for one simple price.

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Managed Security

BIGprotect is a comprehensive fully-managed security solution. It provides a powerful way to protect your organization’s network .

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Voice & Data Protection

BIGguard is a protection plan for your voice and data communications equipment. It provides a powerful way to protect your organization’s voice and data investment.

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Security Assessment & Reporting

Elevate your security posture with our assessment and reporting solutions. Gain comprehensive insights into your organization's security landscape.

Take IT Off Your Plate...

Spend less time on IT problems and more time growing your business. Let’s get to know each other and determine how our partnership could grow. With us as your trusted MSP on your side, you can develop a strong barrier against cybercrime, stronger communication strategies, and a better technology plan for the future.

Call (248) 220-7714 today or fill out the form below to schedule your appointment. We’re ready to jumpstart your IT journey.