Southfield and All Across Metro Detroit

Outsourced IT Support

& Phone Systems Services

From your cybersecurity to help desk, we’ve got you covered with tailored outsourced IT support to fit your needs. We are the trusted IT Services Company in Metro Detroit, to enhance productivity, protect your business, and achieve long-term success.

Outsourced IT Support & Phone Systems Services

for Southfield and All Across Metro Detroit

From your cybersecurity to help desk, we’ve got you covered with tailored outsourced IT support to fit your needs. Big Water Tech is the trusted IT Services Company in Metro Detroit, to enhance productivity, protect your business, and achieve long-term success.

Your Neighborhood Technology Success partner

Tress Saunders
Client Success Coordinator

Jennifer Shubow
Senior Sales Executive

Beverly Ames
Carrier Services Manager

Lisa Sariol
Manager of Operations

Robert Shubow
President

John Lowery
CEO

Marc Landau
IT Director

Bill Hickey
Client Services Manager

Glen Adams
Project Coordinator

Why Businesses Choose Big Water Tech

Comprehensive IT Solutions

Big Water Technologies offers tailored outsourced IT support solutions covering managed services, phone systems, cybersecurity, cloud services, and more.

Security and Compliance Experts

You can rest assured knowing we're security and compliance experts with the ability to protect your network while ensuring your environment exceeds regulatory requirements.

Exceptional Customer Service

Our team has been in the industry since the 1970s - allowing us to offer you informed, strategic insight while maintaining a high level of customer service.

Commitment to Client Success

You're far too busy to worry about technology. That's why your success is our success. We make IT work for you - so you can drive growth.

Client Success Stories

We currently use Big Water for our managed phone service and they are great! We have had issue with managed phone service providers in the past but Jenn is super responsive when we have an issue or need a new line added or removed. I would not hesitate to recommend Big Water for managed phone services, low voltage or other technology needs!

COLLEEN BUDDE

Franchise Owner at Office Evolution Troy

Is Your Technology Becoming Too Complex
For What It Needs To Be?

John Lowery
CEO, Big Water Tech

Big Water Tech is Here to Help Keep IT Simple with Bespoke IT Services.

At BigWater Technologies, safeguarding the integrity and security of your IT system is non-negotiable. We're dedicated to optimizing your technology to enhance efficiency and power.

Feel like you’ve been down this road before?

If you've felt burned by outsourced IT support providers in the past, rest assured, we prioritize fostering lasting client relationships over maximizing profits. Our focus is on maximizing the potential of your current IT infrastructure while keeping costs in check – possibly even reducing them.

Contact us at (248) 220-7714 to kick-start crucial IT discussions tailored to businesses like yours. Let's redefine your IT experience together.

Schedule an Appointment Today

As Your Technology Success Partner,
We're Here to Help You Drive Growth With:

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Simplified IT Management

BIGview offers proactive outsourced IT support and management of technology assets on a subscription basis.

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VoIP & Hybrid Phone Systems

Desktop & Mobile App, as well as Service Management with flexible VoIP service.

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Vendor Neutral Management

We provide a thorough needs assessment, available provider review, order management, issue management, and regular bill reviews.

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Comprehensive Equipment Support

We take care of your network security, switching, WiFi, servers, computers, video conferencing, and more.

Low voltage cabling, paging, and camera systems designed to fit the needs of your team.

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Ongoing Evaluation and Planning

Stay focused on the success of your company with regular proactive business reviews.

Want to see your Score? Get it in 30 seconds!

What Clients Say About Us

Excellent Response

They have been our IT support for a number of years and we have always had excellent response for any issues we were having. We currently going through the process of setting us up for more Cyber Security and eliminating the use of a server. They are bringing us up to date with all our computer needs. Their staff is very helpful.

John Gracey

Sharon Pare

Great Experience

We have been using Big Water for managed Services and Support for the past 5-7 years and have had great experience with everything from New Purchase, to Support, to their proactiveness to help us protect our systems. I highly recommend this company for your IT needs.

Kevin Truan

Alan Borsen

Highly Recommend Their Services

The folks of Big Water are super supportive and helpful. And they thoroughly seem to enjoy find their customers huge savings. Their accurate in their communication and prompt to follow through with any promises. Highly recommend their services.

John Gracey

Korienna Cox

Managing Your Security Has Never Been Simpler

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Discover Your Cyber Score

Start by assessing your Cyber Score to understand your business’s online security. This score provides clarity, replacing uncertainty with insight, so you know exactly where you stand and what needs improvement.

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Create Your Cyber Roadmap

Use your Cyber Score to develop a clear, actionable Cyber Roadmap. This plan highlights vulnerabilities and provides precise steps to strengthen your security, saving you time and resources. Schedule a meeting with Big Water Tech so we can help you create a clear, strategic path to cyber resilience.

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Enhance Your Security

Put your Roadmap into action with a step-by-step approach to stronger protection. Demonstrate your commitment to safeguarding customer data while equipping your IT team with a focused, cost-effective security strategy.

Want to see your Cybersecurity Score? Get it in 30 seconds!

The More You Know...

Our blog shares practical guidance, expert takes, and real-world lessons drawn from the front lines of IT services. Stay informed, stay protected, and make smarter decisions for your business.

The Access Nobody Reviews

The Access Nobody Reviews (Until Something Goes Wrong)

February 03, 20264 min read

Most Michigan business owners believe cybersecurity failures start with hackers.

In practice, many breaches, audit issues, and insurance problems start with something far more ordinary.

Access that was never reviewed.

Not because anyone was careless.
Not because IT dropped the ball.
But because access quietly accumulates as firms grow, roles change, and people move on.

For professional service firms that handle sensitive client data, this is one of the most overlooked risks hiding in plain sight.


What Is “Unreviewed Access”?

Unreviewed access is when employees, contractors, or vendors retain permissions to systems or data they no longer need.

This commonly includes:

  • Employees who changed roles but kept old permissions

  • Former employees whose accounts were never fully removed

  • Temporary access granted “just in case” that became permanent

  • Shared logins used for convenience

  • Third-party tools or integrations that were never revisited

Access almost always expands over time.
Very few firms actively reduce it.

That gap between who should have access and who actually does is where risk lives.


Why Unreviewed Access Is a Business Risk

Access management is often treated as a technical detail.

It is not.

Unreviewed access directly affects:

  • Client confidentiality

  • Regulatory and compliance exposure

  • Cyber insurance eligibility and claims

  • Audit outcomes

  • Your firm’s reputation

When something goes wrong, the question is rarely:
“Did you intend for this person to have access?”

The question is:
“Why was the access still in place?”

Intent does not protect you during an audit, an insurance review, or a client dispute. Proof does.


Why This Risk Shows Up During Audits and Insurance Renewals

Auditors and cyber insurance carriers increasingly focus on who can access what inside your firm.

Common questions include:

  • Who has access to sensitive client or patient data?

  • How often is access reviewed?

  • What happens when someone changes roles or leaves?

  • Can you demonstrate least-privilege access?

Many firms answer confidently until they are asked to show documentation.

This is where well-run businesses get caught off guard. Not because they are unsafe, but because access decisions were never formally reviewed or recorded.


The Hidden Cost of “Everyone Needs Access”

Broad access feels efficient.

It avoids friction.
It keeps people productive.
It reduces complaints.

But it also:

  • Increases the impact of simple mistakes

  • Expands the scope of breaches

  • Makes investigations harder

  • Weakens your position with insurers and clients

Excess access does not improve productivity.
It increases the cost of problems when they occur.


Why Good Firms Miss This

Unreviewed access persists because it lives in the cracks.

It is not clearly owned by:

  • Leadership

  • HR

  • IT support

So it becomes everyone’s responsibility and no one’s job.

Most firms review passwords occasionally.
Very few conduct regular, documented access reviews tied to current roles and risk.


What “Good” Looks Like for SMBs

You do not need enterprise-level complexity.

A Smarter Business approach includes:

  • Clearly defined roles

  • Access aligned to current responsibilities

  • Scheduled access reviews

  • Documented decisions

The goal is not less access.
The goal is intentional access you can explain and defend.


A Question Every Business Owner Should Ask

If an auditor, insurer, or major client asked today:

“Who has access to your most sensitive systems and why?”

Could you answer clearly and confidently?

If the answer is “probably” or “I think so,” the risk already exists.

Not as a crisis.
As a gap.


Why This Risk Is Growing in 2026

Modern firms grant access faster than ever:

  • Cloud platforms

  • AI tools

  • Remote work

  • Vendor integrations

As systems multiply, access multiplies with them.

Firms that treat access as an ongoing business decision will reduce surprises. Firms that don’t will discover this risk at the worst possible moment.


Smarter Business Takeaway

Cybersecurity is not just about keeping the wrong people out.

It is about ensuring:

  • The right people have the right access

  • For the right reasons

  • At the right time

  • With proof to support it

That is how you protect client trust, insurance coverage, and long-term business value.

That is Smarter Business IT.


Frequently Asked Questions About User Access Risk

What is unreviewed user access?

Unreviewed user access refers to system permissions that remain active without regular review or justification, often after role changes, temporary projects, or employee departures.

Why is user access a cybersecurity risk?

Because unnecessary access increases the likelihood and impact of mistakes, breaches, and unauthorized data exposure.

How does access control affect cyber insurance?

Insurers increasingly require proof that access is reviewed and limited. Poor access controls can lead to higher premiums, exclusions, or denied claims.

What is least privilege for small businesses?

Least privilege means employees only have access to the systems and data they need to perform their current job responsibilities.

How often should access be reviewed?

Access should be reviewed when someone joins, changes roles, or leaves, and on a regular cadence such as quarterly or semi-annually.

Why do audits fail due to access issues?

Audits fail when firms cannot demonstrate who has access, why they have it, and how access decisions are reviewed and documented.


Want to know where your access risk stands today?
A structured access review will show you exactly who has access, where it makes sense, and where it doesn’t.

#SmarterBusiness #BigWaterTech #KeepITSimple

#SmarterBusiness#KeepITSimple#BigWaterTech
John Lowery is the CEO of BigWater Technologies, where he leads with a passion for innovation and excellence in delivering advanced IT solutions. With over two decades of experience in the tech industry, John specializes in strategic planning, operational efficiency, and driving customer success.

John Lowery

John Lowery is the CEO of BigWater Technologies, where he leads with a passion for innovation and excellence in delivering advanced IT solutions. With over two decades of experience in the tech industry, John specializes in strategic planning, operational efficiency, and driving customer success.

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Our Services

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Simple IT Management & Support

BIGview offers proactive management of technology assets on a subscription basis. BIGview is a service based offering designed specifically for your organization's requirements.

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Hosted Voice

Desktop & Mobile App, SIP Firewall, and Service Management with flexible VoIP service. Powerful call control on a local business number you can access from anywhere.

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Disaster Recovery & Backup

An automated data backup and restore system providing powerful tools to protect your organization's data. It doesn’t require any human assistance beyond the initial installation.

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Managed Cloud Environment

Protecting your data is incredibly important. Our BIGcloud Server is highly secure, extremely reliable, easy to scale, and has simple and affordable pricing.

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Managed File Sharing

BIGshare Managed Cloud Sharing is a secure, HIPAA & PCI compliant solution. Our BIGshare comes standard with backup and DRaaS all with unlimited storage for one simple price.

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Managed Security

BIGprotect is a comprehensive fully-managed security solution. It provides a powerful way to protect your organization’s network .

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Voice & Data Protection

BIGguard is a protection plan for your voice and data communications equipment. It provides a powerful way to protect your organization’s voice and data investment.

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Security Assessment & Reporting

Elevate your security posture with our assessment and reporting solutions. Gain comprehensive insights into your organization's security landscape.

Take IT Off Your Plate...

Spend less time on IT problems and more time growing your business. Let’s get to know each other and determine how our partnership could grow. With us on your side, you can develop a strong barrier against cybercrime, stronger communication strategies, and a better technology plan for the future.

Call (248) 220-7714 today or fill out the form below to schedule your appointment. We’re ready to jumpstart your IT journey.