Comprehensive IT Solutions
Big Water Technologies offers tailored business IT support solutions covering managed services, business phone systems, cybersecurity, cloud services, and more.
Security and Compliance Experts
You can rest assured knowing we're security and IT compliance experts. We are a Cyber AB Registered Practitioner for CMMC, helping Detroit businesses and government contractors meet federal cybersecurity requirements.
Exceptional Customer Service
Our team has been in the industry since the 1970s - allowing us to offer you informed, strategic insight while maintaining a high level of customer service.
Commitment to Client Success
You're far too busy to worry about technology and tech problems. That's why your success is our success. We make IT work for you - so you can drive growth, productivity, and have peace of mind.
We currently use Big Water for our managed phone service and they are great! We have had issue with managed phone service providers in the past but Jenn is super responsive when we have an issue or need a new line added or removed. I would not hesitate to recommend Big Water for managed phone services, low voltage or other technology needs!
COLLEEN BUDDE
Franchise Owner at Office Evolution Troy
We’re proud to earn top marks from our clients through Crewhu’s customer feedback program. Every response helps us improve - and confirms that our team is making a real difference through responsive, friendly, and effective IT support. When our clients succeed, we succeed - and that’s what drives everything we do.

John Lowery
CEO, Big Water Tech
At BigWater Technologies, safeguarding the integrity and security of your IT system is non-negotiable. We're dedicated to optimizing your technology to enhance efficiency and power.
If you've felt burned by managed services providers in the past, rest assured, we prioritize fostering lasting client relationships over maximizing profits. Our focus is on maximizing the potential of your current IT infrastructure while keeping costs in check – possibly even reducing them.
Contact us at (248) 220-7714 to kick-start crucial IT discussions tailored to businesses like yours. Let's redefine your IT experience together.
Simplified IT Management
BIGview offers proactive corporate IT support and IT management services of technology assets on a subscription basis.
VoIP & Hybrid Phone Systems
Desktop & Mobile App, as well as Service Management with flexible VoIP service.
Vendor Neutral Management
We provide a thorough needs assessment, available provider review, order management, issue management, and regular bill reviews.
Comprehensive Equipment Support
We take care of your network security, switching, WiFi, servers, computers, video conferencing, and more.
Installation & Support
Low voltage cabling, paging, and camera systems designed to fit the needs of your team.
Ongoing Evaluation and Planning
Stay focused on the success of your company with regular proactive business reviews.
Protect Your Business from Cyber Threats
Proactive monitoring, threat detection, and compliance-focused security solutions that safeguard your systems, data, and operations around the clock. Our BIGshare solution is HIPAA and PCI compliant, built for healthcare, legal, and financial services businesses.
Responsive User Assistance
Fast, reliable technical support that resolves user issues, reduces downtime, and keeps your team productive.
Empower Work, Anywhere, Anytime
Streamline collaboration, enhance productivity, and secure your business with expert Microsoft 365 setup, management, and ongoing support.
Scale Smarter, Operate Anywhere
Optimize performance, enhance flexibility, and reduce costs with secure, scalable cloud solutions tailored to your business needs.

Delivering exceptional customer service is at the heart of our IT management support services. Discover why businesses in Detroit rely on Big Water Tech for dependable IT and computer support.
Start by assessing your Cyber Score to understand your business’s online security. This score provides clarity, replacing uncertainty with insight, so you know exactly where you stand and what needs improvement.
Use your Cyber Score to develop a clear, actionable Cyber Roadmap. This plan highlights vulnerabilities and provides precise steps to strengthen your security, saving you time and resources. Schedule a meeting with Big Water Tech so we can help you create a clear, strategic path to cyber resilience.
Put your Roadmap into action with a step-by-step approach to stronger protection. Demonstrate your commitment to safeguarding customer data while equipping your IT team with a focused, cost-effective security strategy.

Our blog shares practical guidance, expert takes, and real-world lessons drawn from the front lines of IT services & solutions. Stay informed, stay protected, and make smarter decisions for your business or organization.

Most business owners insure their building, equipment, and vehicles.
But many have never considered a more important question:
How long could your business continue operating if you lost access to your files, email, and business systems?
For accounting firms, law firms, and medical practices, the answer is often measured in hours, not days.
Your data supports client service, billing, communication, scheduling, and daily operations. Without access to it, productivity drops quickly and revenue can be impacted almost immediately.
Business data is often the most valuable asset a company owns.
For professional service firms, data includes:
Client records
Financial information
Contracts and legal documents
Patient information
Email communications
Billing and payroll records
Without access to this information, many core business functions stop.
This is why data protection should be viewed as a business continuity issue, not simply an IT issue.
When a business loses access to critical data, the impact can include:
Employees unable to perform their jobs
Delayed client work
Missed deadlines
Interrupted billing and cash flow
Reduced customer confidence
Compliance and regulatory concerns
Even a short outage can create significant operational disruption.
For a 15-person professional services firm, one day of downtime can easily represent thousands of dollars in lost productivity.
No.
Having backups is important, but backups alone do not guarantee recovery.
A business should also know:
Whether backups are completing successfully
Whether backups are being monitored
Whether backups are tested regularly
How long recovery will take
Who is responsible during an incident
Many businesses discover problems with their backups only after they need them.
By then, it is too late.
A backup creates a copy of your data.
A recovery strategy ensures your business can continue operating when something goes wrong.
An effective recovery strategy includes:
Reliable backups
Backup monitoring
Regular testing
Documented recovery procedures
Defined recovery time objectives
Secure, isolated backup storage
The goal is not simply to store data.
The goal is to restore business operations quickly.
Most cybersecurity and business continuity professionals recommend testing backups regularly.
At a minimum, businesses should:
Review backup status daily or weekly
Test file restores regularly
Validate full recovery procedures periodically
Confirm critical business applications are included
A backup that has never been tested should not be assumed to be recoverable.
An isolated backup is stored separately from the systems it protects.
This helps protect backup data from:
Ransomware attacks
Accidental deletion
Hardware failures
Network-wide security incidents
If backups are connected directly to the same environment as production systems, they may be affected by the same incident.
Isolation adds an important layer of protection.
The answer depends on the business.
A law firm preparing for court deadlines may require faster recovery than another organization.
An accounting firm during tax season may have very little tolerance for downtime.
A medical practice may need rapid access to patient information.
Every business should know:
How long can we realistically operate without our systems?
That answer helps determine the appropriate backup and recovery strategy.
If you are unsure about your current backup strategy, ask:
When were our backups last tested?
How long would a full recovery take?
Are backups monitored?
Are backups isolated from our production systems?
Who is responsible if recovery is needed?
Have we documented the recovery process?
If those questions cannot be answered clearly, it may be time to review your business continuity plan.
Most businesses insure assets they can see.
But for accounting firms, law firms, and medical practices, data is often the asset that matters most.
The better question is not:
"Do we have backups?"
The better question is:
"How quickly can we get back to work if we lose access to our systems?"
Because the true value of a backup is not creating a copy of your data.
It's helping your business continue serving clients when something unexpected happens.
#SmarterBusiness #BigWaterTech #KeepITSimple
Simple IT Management & Support
BIGview offers proactive management of technology assets on a subscription basis. BIGview is a service based offering designed specifically for your organization's requirements.
Hosted Voice
Desktop & Mobile App, SIP Firewall, and Service Management with flexible VoIP service. Powerful call control on a local business number you can access from anywhere.
Disaster Recovery & Backup
An automated data backup and restore system providing powerful tools to protect your organization's data. It doesn’t require any human assistance beyond the initial installation.
Managed Cloud Environment
Protecting your data is incredibly important. Our BIGcloud Server is highly secure, extremely reliable, easy to scale, and has simple and affordable pricing.
Managed File Sharing
BIGshare Managed Cloud Sharing is a secure, HIPAA & PCI compliant solution. Our BIGshare comes standard with backup and DRaaS all with unlimited storage for one simple price.
Managed Security
BIGprotect is a comprehensive fully-managed security solution. It provides a powerful way to protect your organization’s network .
Voice & Data Protection
BIGguard is a protection plan for your voice and data communications equipment. It provides a powerful way to protect your organization’s voice and data investment.
Security Assessment & Reporting
Elevate your security posture with our assessment and reporting solutions. Gain comprehensive insights into your organization's security landscape.
An MSP proactively monitors, maintains, and secures your IT environment so your business runs smoothly. Big Water Tech handles backups, patching, help desk support, and cloud services, giving you predictable costs, faster response times, and a reliable technology success partner focused on your success across Detroit.
Choosing a local MSP means faster on‑site support, better understanding of regional business needs, and more personalized service. Big Water Technologies is a Southfield‑based Technology Success Partner that serves Detroit, offering managed IT services, cloud solutions, VoIP, and IT consulting that align with your local operations and growth goals.
Big Water Technologies’ BIGVoice business VoIP phone system uses the internet to deliver voice calls, conferencing, and advanced features across your office and remote teams. It integrates with your existing IT environment, scales with your business, and reduces phone‑line costs while improving reliability and communication tools for your Metro Detroit‑area organization.
Big Water Tech takes a proactive, layered approach to cybersecurity, combining threat monitoring, endpoint protection, secure backups, and employee training. We assess your unique risks, implement tailored defenses, and continuously update your security posture to protect data, systems, and compliance across your Detroit organization.
Outsourcing IT support gives you access to expert resources without the overhead of an in‑house team. With Big Water Tech, you gain faster response times, reliable help desk support, scalable cloud solutions, and stronger cybersecurity, so your Detroit business stays agile, secure, and focused on growth.
Spend less time on IT problems and more time growing your business. Let’s get to know each other and determine how our partnership could grow. With us as your trusted MSP on your side, you can develop a strong barrier against cybercrime, stronger communication strategies, and a better technology plan for the future.
Call (248) 220-7714 today or fill out the form below to schedule your appointment. We’re ready to jumpstart your IT journey.