Southfield and All Across Metro Detroit

Outsourced IT Support

& Phone Systems Services

From your cybersecurity to help desk, we’ve got you covered with tailored outsourced IT support to fit your needs. We are the trusted IT Services Company in Metro Detroit, to enhance productivity, protect your business, and achieve long-term success.

Outsourced IT Support & Phone Systems Services

for Southfield and All Across Metro Detroit

From your cybersecurity to help desk, we’ve got you covered with tailored outsourced IT support to fit your needs. Big Water Tech is the trusted IT Services Company in Metro Detroit, to enhance productivity, protect your business, and achieve long-term success.

Your Neighborhood Technology Success partner

Tress Saunders
Client Success Coordinator

Jennifer Shubow
Senior Sales Executive

Beverly Ames
Carrier Services Manager

Lisa Sariol
Manager of Operations

Robert Shubow
President

John Lowery
CEO

Marc Landau
IT Director

Bill Hickey
Client Services Manager

Glen Adams
Project Coordinator

Why Businesses Choose Big Water Tech

Comprehensive IT Solutions

Big Water Technologies offers tailored outsourced IT support solutions covering managed services, phone systems, cybersecurity, cloud services, and more.

Security and Compliance Experts

You can rest assured knowing we're security and compliance experts with the ability to protect your network while ensuring your environment exceeds regulatory requirements.

Exceptional Customer Service

Our team has been in the industry since the 1970s - allowing us to offer you informed, strategic insight while maintaining a high level of customer service.

Commitment to Client Success

You're far too busy to worry about technology. That's why your success is our success. We make IT work for you - so you can drive growth.

Client Success Stories

We currently use Big Water for our managed phone service and they are great! We have had issue with managed phone service providers in the past but Jenn is super responsive when we have an issue or need a new line added or removed. I would not hesitate to recommend Big Water for managed phone services, low voltage or other technology needs!

COLLEEN BUDDE

Franchise Owner at Office Evolution Troy

Is Your Technology Becoming Too Complex
For What It Needs To Be?

John Lowery
CEO, Big Water Tech

Big Water Tech is Here to Help Keep IT Simple with Bespoke IT Services.

At BigWater Technologies, safeguarding the integrity and security of your IT system is non-negotiable. We're dedicated to optimizing your technology to enhance efficiency and power.

Feel like you’ve been down this road before?

If you've felt burned by outsourced IT support providers in the past, rest assured, we prioritize fostering lasting client relationships over maximizing profits. Our focus is on maximizing the potential of your current IT infrastructure while keeping costs in check – possibly even reducing them.

Contact us at (248) 220-7714 to kick-start crucial IT discussions tailored to businesses like yours. Let's redefine your IT experience together.

Schedule an Appointment Today

As Your Technology Success Partner,
We're Here to Help You Drive Growth With:

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Simplified IT Management

BIGview offers proactive outsourced IT support and management of technology assets on a subscription basis.

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VoIP & Hybrid Phone Systems

Desktop & Mobile App, as well as Service Management with flexible VoIP service.

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Vendor Neutral Management

We provide a thorough needs assessment, available provider review, order management, issue management, and regular bill reviews.

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Comprehensive Equipment Support

We take care of your network security, switching, WiFi, servers, computers, video conferencing, and more.

Low voltage cabling, paging, and camera systems designed to fit the needs of your team.

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Ongoing Evaluation and Planning

Stay focused on the success of your company with regular proactive business reviews.

Want to see your Score? Get it in 30 seconds!

What Clients Say About Us

Excellent Response

They have been our IT support for a number of years and we have always had excellent response for any issues we were having. We currently going through the process of setting us up for more Cyber Security and eliminating the use of a server. They are bringing us up to date with all our computer needs. Their staff is very helpful.

John Gracey

Sharon Pare

Great Experience

We have been using Big Water for managed Services and Support for the past 5-7 years and have had great experience with everything from New Purchase, to Support, to their proactiveness to help us protect our systems. I highly recommend this company for your IT needs.

Kevin Truan

Alan Borsen

Highly Recommend Their Services

The folks of Big Water are super supportive and helpful. And they thoroughly seem to enjoy find their customers huge savings. Their accurate in their communication and prompt to follow through with any promises. Highly recommend their services.

John Gracey

Korienna Cox

Managing Your Security Has Never Been Simpler

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Discover Your Cyber Score

Start by assessing your Cyber Score to understand your business’s online security. This score provides clarity, replacing uncertainty with insight, so you know exactly where you stand and what needs improvement.

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Create Your Cyber Roadmap

Use your Cyber Score to develop a clear, actionable Cyber Roadmap. This plan highlights vulnerabilities and provides precise steps to strengthen your security, saving you time and resources. Schedule a meeting with Big Water Tech so we can help you create a clear, strategic path to cyber resilience.

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Enhance Your Security

Put your Roadmap into action with a step-by-step approach to stronger protection. Demonstrate your commitment to safeguarding customer data while equipping your IT team with a focused, cost-effective security strategy.

Want to see your Cybersecurity Score? Get it in 30 seconds!

The More You Know...

Our blog shares practical guidance, expert takes, and real-world lessons drawn from the front lines of IT services. Stay informed, stay protected, and make smarter decisions for your business.

These Cyber Threats Are About to Get a Whole Lot Worse

These Cyber Threats Are About to Get a Whole Lot Worse

December 02, 20253 min read

Cybersecurity threats don’t stand still. They adapt. They get smarter. And every time technology takes a step forward, attackers figure out how to twist it to their advantage.

The three threats below aren’t new ... but they’re evolving fast, and the next version is going to be harder to spot, harder to stop, and more expensive if you get hit.

If you’re still thinking “that won’t happen to us,” you’re exactly the kind of target they’re looking for.


1. AI-Enhanced Phishing Scams

Phishing already tops the charts for most common cyberattacks. Now AI has made it far more convincing.

  • Instead of generic “Dear Customer” emails, attackers can mimic your coworker’s tone, grammar, and style perfectly.

  • They can pull personal data from social media to craft hyper-specific messages that look legitimate.

  • They can adjust their approach in real time if the first attempt doesn’t work.

Why it’s dangerous: You can’t just look for bad spelling or awkward wording anymore. These emails are built to pass a quick glance test.

How to protect yourself:

  • Train your team to slow down and verify ... even if a message looks “normal.”

  • Never click links or share credentials without confirming the request through a separate channel.

  • Require multi-factor authentication (MFA) so a stolen password alone can’t give full access.


2. Ransomware That Hits Harder

Ransomware has been around for years. It’s not going anywhere ... it’s just getting meaner.

  • Attacks are more targeted, going after businesses that can’t afford downtime.

  • Data is not just encrypted ... it’s stolen and threatened for public release.

  • Paying the ransom doesn’t guarantee you’ll get your data back.

Why it’s dangerous: The damage goes beyond the ransom payment ... downtime, lost trust, and compliance violations can hit harder than the attack itself.

How to protect yourself:

  • Back up your data regularly and store at least one copy offline.

  • Patch and update all systems promptly.

  • Train staff to spot suspicious links, files, and login prompts before they get clicked.


3. Supply Chain Attacks

Why break into one big company when you can hit a smaller partner and get access to dozens at once?

  • Hackers target vendors, contractors, and software providers with weaker defenses.

  • Once inside, they use trusted connections to move deeper into the network.

Why it’s dangerous: Even if you have good security, a compromised vendor can hand attackers the keys to your systems.

How to protect yourself:

  • Vet every vendor’s security before doing business.

  • Limit third-party access to only what’s necessary.

  • Scrutinize all software downloads and updates ... especially from new sources.


Why Training Matters More Than Ever

The best firewalls in the world won’t help if someone inside your business holds the door open.

  • Social engineering attacks target people first, systems second.

  • Anyone with access, not just IT, can be a point of entry.

What to do about it:

  • Run phishing simulations regularly.

  • Make security awareness part of your culture, not a once-a-year box to check.

  • Encourage staff to report anything suspicious immediately ... without fear of blame.


Bottom line:
The threats aren’t new. They’re just evolving into sharper, faster, more convincing versions of themselves. The only way to keep up is to treat cybersecurity like an ongoing, company-wide responsibility ... not just an IT problem.

If you’re already a client, these defenses are in place. If you’re not, you’re betting that none of these attacks will find you… and that’s not a smart bet.


John Lowery is the CEO of BigWater Technologies, where he leads with a passion for innovation and excellence in delivering advanced IT solutions. With over two decades of experience in the tech industry, John specializes in strategic planning, operational efficiency, and driving customer success.

John Lowery

John Lowery is the CEO of BigWater Technologies, where he leads with a passion for innovation and excellence in delivering advanced IT solutions. With over two decades of experience in the tech industry, John specializes in strategic planning, operational efficiency, and driving customer success.

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Our Services

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Simple IT Management & Support

BIGview offers proactive management of technology assets on a subscription basis. BIGview is a service based offering designed specifically for your organization's requirements.

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Hosted Voice

Desktop & Mobile App, SIP Firewall, and Service Management with flexible VoIP service. Powerful call control on a local business number you can access from anywhere.

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Disaster Recovery & Backup

An automated data backup and restore system providing powerful tools to protect your organization's data. It doesn’t require any human assistance beyond the initial installation.

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Managed Cloud Environment

Protecting your data is incredibly important. Our BIGcloud Server is highly secure, extremely reliable, easy to scale, and has simple and affordable pricing.

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Managed File Sharing

BIGshare Managed Cloud Sharing is a secure, HIPAA & PCI compliant solution. Our BIGshare comes standard with backup and DRaaS all with unlimited storage for one simple price.

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Managed Security

BIGprotect is a comprehensive fully-managed security solution. It provides a powerful way to protect your organization’s network .

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Voice & Data Protection

BIGguard is a protection plan for your voice and data communications equipment. It provides a powerful way to protect your organization’s voice and data investment.

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Security Assessment & Reporting

Elevate your security posture with our assessment and reporting solutions. Gain comprehensive insights into your organization's security landscape.

Take IT Off Your Plate...

Spend less time on IT problems and more time growing your business. Let’s get to know each other and determine how our partnership could grow. With us on your side, you can develop a strong barrier against cybercrime, stronger communication strategies, and a better technology plan for the future.

Call (248) 220-7714 today or fill out the form below to schedule your appointment. We’re ready to jumpstart your IT journey.