Your Neighborhood Technology Success partner

Tress Saunders - Big Water Tech's Client Success Coordinator

Tress Saunders
Client Success Coordinator

Jennifer Shubow - Big Water Tech's Senior Sales Executive

Jennifer Shubow
Senior Sales Executive

Beverly Ames - Big Water Tech's Carrier Services Manager

Beverly Ames
Carrier Services Manager

Lisa Sariol - Big Water Tech's Manager ofOperations

Lisa Sariol
Manager of Operations

Robert Shubow - Big Water Tech's President

Robert Shubow
President

John Lowery - Big Water Technologies CEO

John Lowery
CEO

Marc Landau - Big Water Tech's IT Director

Marc Landau
IT Director

Bill Hickey -Big Water Tech's Client Services Manager

Bill Hickey
Client Services Manager

Glen Adams -Big Water Tech's Project Coodinator

Glen Adams
Project Coordinator

Why Detroit Businesses Choose Big Water Technologies

Comprehensive IT Solutions

Big Water Technologies offers tailored business IT support solutions covering managed services, business phone systems, cybersecurity, cloud services, and more.

Security and Compliance Experts

You can rest assured knowing we're security and IT compliance experts. We are a Cyber AB Registered Practitioner for CMMC, helping Detroit businesses and government contractors meet federal cybersecurity requirements.

Exceptional Customer Service

Our team has been in the industry since the 1970s - allowing us to offer you informed, strategic insight while maintaining a high level of customer service.

Commitment to Client Success

You're far too busy to worry about technology and tech problems. That's why your success is our success. We make IT work for you - so you can drive growth, productivity, and have peace of mind.

Client Success Stories

Colleen Buddee shared her testimonial for the Big Water Technologies Team

We currently use Big Water for our managed phone service and they are great! We have had issue with managed phone service providers in the past but Jenn is super responsive when we have an issue or need a new line added or removed. I would not hesitate to recommend Big Water for managed phone services, low voltage or other technology needs!

COLLEEN BUDDE

Franchise Owner at Office Evolution Troy

Our Clients Say It Best

We’re proud to earn top marks from our clients through Crewhu’s customer feedback program. Every response helps us improve - and confirms that our team is making a real difference through responsive, friendly, and effective IT support. When our clients succeed, we succeed - and that’s what drives everything we do.

Is Your Technology Getting in the Way of Running Your Business?

You’re not alone, and it doesn’t have to be this complicated.

John Lowery - Your Technology Success Partner in Detroit and Metro Detroit

John Lowery
CEO, Big Water Tech

Big Water Tech is Here to Help Keep IT Simple with Our Reliable IT Support.

At BigWater Technologies, safeguarding the integrity and security of your IT system is non-negotiable. We're dedicated to optimizing your technology to enhance efficiency and power.

Feel like you’ve been down this road before?

If you've felt burned by managed services providers in the past, rest assured, we prioritize fostering lasting client relationships over maximizing profits. Our focus is on maximizing the potential of your current IT infrastructure while keeping costs in check – possibly even reducing them.

Contact us at (248) 220-7714 to kick-start crucial IT discussions tailored to businesses like yours. Let's redefine your IT experience together.

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We're Here to Help You Drive Growth With Our Services:

managed IT services

Simplified IT Management

BIGview offers proactive corporate IT support and IT management services of technology assets on a subscription basis.

VoIP & Hybrid Phone Systems

VoIP & Hybrid Phone Systems

Desktop & Mobile App, as well as Service Management with flexible VoIP service.

Internet and Cloud Providers

Vendor Neutral Management

We provide a thorough needs assessment, available provider review, order management, issue management, and regular bill reviews.

Network and Server

Comprehensive Equipment Support

We take care of your network security, switching, WiFi, servers, computers, video conferencing, and more.

Low voltage cabling, paging, and camera systems designed to fit the needs of your team.

Proactive Business Reviews

Ongoing Evaluation and Planning

Stay focused on the success of your company with regular proactive business reviews.

Cybersecurity

Protect Your Business from Cyber Threats

Proactive monitoring, threat detection, and compliance-focused security solutions that safeguard your systems, data, and operations around the clock. Our BIGshare solution is HIPAA and PCI compliant, built for healthcare, legal, and financial services businesses.

IT Help Desk Support

Responsive User Assistance

Fast, reliable technical support that resolves user issues, reduces downtime, and keeps your team productive.

Microsoft 365 Solutions &Support

Empower Work, Anywhere, Anytime

Streamline collaboration, enhance productivity, and secure your business with expert Microsoft 365 setup, management, and ongoing support.

Cloud Services & Solutions

Scale Smarter, Operate Anywhere

Optimize performance, enhance flexibility, and reduce costs with secure, scalable cloud solutions tailored to your business needs.

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What Clients Say About Us

Delivering exceptional customer service is at the heart of our IT management support services. Discover why businesses in Detroit rely on Big Water Tech for dependable IT and computer support.

Excellent Response

They have been our IT support for a number of years and we have always had excellent response for any issues we were having. We currently going through the process of setting us up for more Cyber Security and eliminating the use of a server. They are bringing us up to date with all our computer needs. Their staff is very helpful.

Client: Sharon Pare

Sharon Pare

Great Experience

We have been using Big Water for managed Services and Support for the past 5-7 years and have had great experience with everything from New Purchase, to Support, to their proactiveness to help us protect our systems. I highly recommend this company for your IT needs.

Client: Alan Borsen

Alan Borsen

Highly Recommend Their Services

The folks of Big Water are super supportive and helpful. And they thoroughly seem to enjoy find their customers huge savings. Their accurate in their communication and prompt to follow through with any promises. Highly recommend their services.

Client: Korienna Cox

Korienna Cox

Amazing Company to Work With

Big Water Tech is an amazing company to work with. They are always available to handle any issues or problems that we are having in a timely manner.

Client: Samantha Johnson

Samantha Johnson

Always There

Thanks team! Your Big Water Technologies phone system helps me a lot to serve our customers. I also really appreciate that when I need your help, you are always there!

Client: David Steighner

David Steighner

Solid Team of Professionals

BWT has done such a great job for us, it makes declining solicitor calls from competing companies easy work. BWT has a solid team of professionals that fully address any issue or concern that might arise during the daily course of our business. We are very satisfied with their service and intend to continue our relationship far into the future.

Client: Adam Cowan

Adam Cowan

Quick to Respond

Big Water Technologies/IT Support Service is a great company! They are quick to respond and to get our questions answered. They are quick to come to our office and accurately do the job we need. If you need a great technology company for all your IT and Phone services - Call Big Water Technologies!

Client: Cathy Boufor

Cathy Bouford

Managing Your Security Has Never Been Simpler

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Rock Stairs with progress steps on them

Progress Over Perfection: A Practical Approach to Compliance Pressure

June 30, 20263 min read

The compliance landscape is shifting faster than most small firms can keep up with.

HIPAA security rules are tightening. Insurance questionnaires are getting longer and more specific. Banks are asking more questions about vendor security. The DOD (DOW) has finalized CMMCv2. Clients are sending due diligence requests that didn't exist three years ago.

If you run a medical, legal, accounting firm or even a manufacturing company, you're feeling it.

Two Responses That Don't Work

When the pressure builds, I see firms go one of two directions.

Response one: Ignore it.

"We've always done it this way."

The thinking is: we haven't had a problem yet, so why change? Compliance feels like a cost center. Security feels like IT's job. And there's always something more urgent.

This works until it doesn't. Until the insurance renewal comes back with new requirements. Until a client asks for documentation you don't have. Until an incident forces the conversation you've been avoiding.

Response two: Panic.

Buy everything. Implement nothing well. Spend $30,000 on tools that sit half-configured because nobody had time to finish the rollout.

Panic spending feels productive. But it often creates more complexity without actually reducing risk. And it burns budget that could have been spent on the gaps that actually matter.

Neither approach builds a firm that's resilient, insurable, and ready for what's coming.

What Actually Works

The firms that handle compliance pressure well don't try to fix everything at once.

They assess where they are. They identify their biggest gaps. And they improve steadily, quarter over quarter.

This isn't about perfection. It's about progress you can document and defend.

Here's what that looks like in practice:

𝗦𝘁𝗮𝗿𝘁 𝘄𝗶𝘁𝗵 𝗮𝗻 𝗵𝗼𝗻𝗲𝘀𝘁 𝗮𝘀𝘀𝗲𝘀𝘀𝗺𝗲𝗻𝘁. Where are the real gaps? Not the theoretical risks - the actual weaknesses. Shared logins. Untested backups. No written policies. Outdated systems still holding client data.

𝗣𝗿𝗶𝗼𝗿𝗶𝘁𝗶𝘇𝗲 𝗿𝘂𝘁𝗵𝗹𝗲𝘀𝘀𝗹𝘆. You can't fix everything this quarter. Pick the two or three issues that represent the most risk or the most likely audit findings. Focus there first.

𝗗𝗼𝗰𝘂𝗺𝗲𝗻𝘁 𝘄𝗵𝗮𝘁 𝘆𝗼𝘂'𝗿𝗲 𝗱𝗼𝗶𝗻𝗴. Auditors and insurance carriers don't expect perfection. They expect evidence that you're aware of your gaps and actively working to close them. A documented improvement plan is worth more than a pile of half-implemented tools.

𝗥𝗲𝘃𝗶𝗲𝘄 𝗾𝘂𝗮𝗿𝘁𝗲𝗿𝗹𝘆. Compliance isn't a project with an end date. It's an ongoing practice. Build a rhythm of reviewing progress, reassessing priorities, and adjusting the plan.

𝗖𝗼𝗻𝘀𝗶𝗱𝗲𝗿 𝗮𝗻 𝗼𝘂𝘁𝘀𝗶𝗱𝗲 𝗽𝗲𝗿𝘀𝗽𝗲𝗰𝘁𝗶𝘃𝗲. Internal teams often can't see their own blind spots. They're too close to the systems, too familiar with the workarounds. Bringing in an outside assessment - whether a consultant, a managed security provider, or a vCISO - can surface gaps you didn't know existed. It's an investment that pays for itself the first time it catches something your team missed.

Why This Matters Now

The days of "we're too small to worry about this" are ending.

Insurance carriers are denying claims and raising premiums for firms that can't demonstrate basic controls. Clients are asking for SOC 2 reports and security questionnaires before signing contracts. Regulators are closing the loopholes that smaller firms used to rely on.

The firms that will struggle are the ones still operating like it's 2019.

The firms that will thrive are the ones treating compliance as a business function - not a one-time project, not a panic response, but a steady practice of continuous improvement.

The Question Worth Asking

If someone asked you today, "What are your firm's three biggest security or compliance gaps, and what's your plan to address them?" - would you have an answer?

If not, that's the conversation worth having this week.

Progress beats perfection. But progress requires knowing where you stand.

---

Have any questions where your firm stands? Reach out for a no pressure conversion.

#BigWaterTech#HIPAA#SMBITCompliance#SmarterBusiness
John Lowery

John Lowery

John Lowery is the CEO of BigWater Technologies, where he leads with a passion for innovation and excellence in delivering advanced IT solutions. With over two decades of experience in the tech industry, John specializes in strategic planning, operational efficiency, and driving customer success.

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Frequently Asked Questions

What does an MSP (Managed Services Provider) do?

An MSP proactively monitors, maintains, and secures your IT environment so your business runs smoothly. Big Water Tech handles backups, patching, help desk support, and cloud services, giving you predictable costs, faster response times, and a reliable technology success partner focused on your success across Detroit.

Why choose a local MSP in Southfield and Detroit?

Choosing a local MSP means faster on‑site support, better understanding of regional business needs, and more personalized service. Big Water Technologies is a Southfield‑based Technology Success Partner that serves Detroit, offering managed IT services, cloud solutions, VoIP, and IT consulting that align with your local operations and growth goals.

How does Big Water Technologies’ BIGVoice VoIP phone system work?

Big Water Technologies’ BIGVoice business VoIP phone system uses the internet to deliver voice calls, conferencing, and advanced features across your office and remote teams. It integrates with your existing IT environment, scales with your business, and reduces phone‑line costs while improving reliability and communication tools for your Metro Detroit‑area organization.

How does Big Water Tech approach cybersecurity?

Big Water Tech takes a proactive, layered approach to cybersecurity, combining threat monitoring, endpoint protection, secure backups, and employee training. We assess your unique risks, implement tailored defenses, and continuously update your security posture to protect data, systems, and compliance across your Detroit organization.

What are the benefits of outsourcing IT support and services?

Outsourcing IT support gives you access to expert resources without the overhead of an in‑house team. With Big Water Tech, you gain faster response times, reliable help desk support, scalable cloud solutions, and stronger cybersecurity, so your Detroit business stays agile, secure, and focused on growth.

Take IT Off Your Plate...

Spend less time on IT problems and more time growing your business. Let’s get to know each other and determine how our partnership could grow. With us as your trusted MSP on your side, you can develop a strong barrier against cybercrime, stronger communication strategies, and a better technology plan for the future.

Call (248) 220-7714 today or fill out the form below to schedule your appointment. We’re ready to jumpstart your IT journey.