Comprehensive IT Solutions
Big Water Technologies offers tailored business IT support solutions covering managed services, business phone systems, cybersecurity, cloud services, and more.
Security and Compliance Experts
You can rest assured knowing we're security and IT compliance experts with the ability to protect your network while ensuring your environment exceeds regulatory requirements.
Exceptional Customer Service
Our team has been in the industry since the 1970s - allowing us to offer you informed, strategic insight while maintaining a high level of customer service.
Commitment to Client Success
You're far too busy to worry about technology and tech problems. That's why your success is our success. We make IT work for you - so you can drive growth, productivity, and have peace of mind.
We currently use Big Water for our managed phone service and they are great! We have had issue with managed phone service providers in the past but Jenn is super responsive when we have an issue or need a new line added or removed. I would not hesitate to recommend Big Water for managed phone services, low voltage or other technology needs!
COLLEEN BUDDE
Franchise Owner at Office Evolution Troy
We’re proud to earn top marks from our clients through Crewhu’s customer feedback program. Every response helps us improve - and confirms that our team is making a real difference through responsive, friendly, and effective IT support. When our clients succeed, we succeed - and that’s what drives everything we do.

John Lowery
CEO, Big Water Tech
At BigWater Technologies, safeguarding the integrity and security of your IT system is non-negotiable. We're dedicated to optimizing your technology to enhance efficiency and power.
If you've felt burned by managed services providers in the past, rest assured, we prioritize fostering lasting client relationships over maximizing profits. Our focus is on maximizing the potential of your current IT infrastructure while keeping costs in check – possibly even reducing them.
Contact us at (248) 220-7714 to kick-start crucial IT discussions tailored to businesses like yours. Let's redefine your IT experience together.
Simplified IT Management
BIGview offers proactive corporate IT support and IT management services of technology assets on a subscription basis.
VoIP & Hybrid Phone Systems
Desktop & Mobile App, as well as Service Management with flexible VoIP service.
Vendor Neutral Management
We provide a thorough needs assessment, available provider review, order management, issue management, and regular bill reviews.
Comprehensive Equipment Support
We take care of your network security, switching, WiFi, servers, computers, video conferencing, and more.
Installation & Support
Low voltage cabling, paging, and camera systems designed to fit the needs of your team.
Ongoing Evaluation and Planning
Stay focused on the success of your company with regular proactive business reviews.
Protect Your Business from Cyber Threats
Proactive monitoring, threat detection, and compliance-focused security solutions that safeguard your systems, data, and operations around the clock.
Responsive User Assistance
Fast, reliable technical support that resolves user issues, reduces downtime, and keeps your team productive.

Delivering exceptional customer service is at the heart of our IT management support services. Discover why businesses in Detroit rely on Big Water Tech for dependable IT and computer support.
Start by assessing your Cyber Score to understand your business’s online security. This score provides clarity, replacing uncertainty with insight, so you know exactly where you stand and what needs improvement.
Use your Cyber Score to develop a clear, actionable Cyber Roadmap. This plan highlights vulnerabilities and provides precise steps to strengthen your security, saving you time and resources. Schedule a meeting with Big Water Tech so we can help you create a clear, strategic path to cyber resilience.
Put your Roadmap into action with a step-by-step approach to stronger protection. Demonstrate your commitment to safeguarding customer data while equipping your IT team with a focused, cost-effective security strategy.

Our blog shares practical guidance, expert takes, and real-world lessons drawn from the front lines of IT services & solutions. Stay informed, stay protected, and make smarter decisions for your business or organization.

Your phone is more than a phone. It is a wallet, a filing cabinet, a work desk, and a personal vault and hackers know it. The same goes for laptops and tablets, which store everything from financial records to business emails.
Cyber threats are no longer confined to corporate networks. Personal devices are prime targets, and one weak link can put both personal and professional data at risk. Ransomware and extortion incidents surged by 67% in 2023, showing just how aggressively cybercriminals are targeting individuals and businesses alike.
With remote work, cloud access, and bring-your-own-device policies, the line between personal and business security has blurred. A single compromised device can expose sensitive company data, making cybersecurity a shared responsibility, not just an IT department problem.
The good news is that protecting personal devices does not have to be complicated. This guide will show you how to stay safe, whether at home, on public networks, or anywhere in between.
Keep Devices Updated
Hackers love outdated software. When a device runs on an old operating system, or an app has not been updated in months, it becomes an easy target for cybercriminals looking to exploit security gaps.
Many cyberattacks take advantage of known vulnerabilities.. issues that have already been patched in newer updates. If a device is behind on updates, it essentially leaves the front door wide open.
To prevent any issues, turn on automatic updates for your operating system, apps, and security software so you never miss a fix. Beyond that, regularly update browsers, firmware, and plugins, especially for tools that handle sensitive data. Even a small delay in patching can leave a system exposed.
Use Strong Authentication
A weak password is like a flimsy lock on your front door. It might keep out casual intruders, but a determined hacker can break in with minimal effort.
Password breaches are one of the most common ways cybercriminals gain access to personal and business data. Once they crack one account, they often try the same password on other platforms, making reused passwords a huge security risk.
One of the best ways to prevent unauthorized access is by enabling multi-factor authentication (MFA) on important accounts, such as banking, email, and cloud storage. MFA requires a second form of verification, like a fingerprint or a one-time code, making it significantly harder for hackers to break in, even if they steal a password.
You also need strong, unique passwords for every account. Avoid simple, predictable choices like "password123" or birthdays. Consider using a password manager to generate and store complex credentials securely.
Secure Your Internet Connection
An internet connection is only as secure as the network it runs on. Unsecured Wi-Fi makes it easy for hackers to intercept sensitive information, steal credentials, and even take control of connected devices. Without proper security, cybercriminals can exploit weak routers, spy on internet traffic, or plant malware on a device before a user even realizes what happened.
To protect your network, start by using strong encryption on your home Wi-Fi. Modern routers support WPA3 encryption, which provides better protection against cyber threats than older WPA2 or WEP standards. Changing the default router password is also essential since many factory-set credentials are easy for attackers to guess.
Public Wi-Fi poses another major risk. If you must access sensitive accounts while on an unsecured network, use a VPN to encrypt your data and prevent unauthorized snooping.
Watch Out for Phishing and Scams
Hackers do not need sophisticated tools to steal data when they can simply trick people into handing it over. Phishing scams remain one of the most effective cyberattacks because they rely on deception rather than technical exploits.
Cybercriminals send fake emails, text messages, or create bogus websites designed to steal passwords, financial details, or other sensitive information. Clicking the wrong link or entering credentials on a fraudulent site can give hackers full access to personal and business accounts.
The best defense against phishing is caution. Research conducted in 2023 found that 10.4 percent of employees worldwide clicked on malicious links, and over 60 percent of those who clicked went on to submit a password on fake websites. This highlights just how easy it is for phishing scams to succeed.
Always think before you click on email links, especially those claiming to be from banks, subscription services, or government agencies. If an email asks for personal details or urges immediate action, it is a red flag. Before entering any information, check for HTTPS in the URL to confirm the site is secure.
Cybersecurity is not a one-time fix. It is a mindset, a habit, a way of engaging with technology that prioritizes caution over convenience. The devices we carry are vaults of personal and professional data, gateways to financial accounts, and, if left unprotected, invitations to cybercriminals.
Security does not have to be complicated, but it does have to be intentional. Updating software, enabling MFA, securing networks, and thinking twice before clicking are not just best practices.. they are digital self-defense. Just as we lock our doors at night without a second thought, protecting our personal devices should be second nature.
Simple IT Management & Support
BIGview offers proactive management of technology assets on a subscription basis. BIGview is a service based offering designed specifically for your organization's requirements.
Hosted Voice
Desktop & Mobile App, SIP Firewall, and Service Management with flexible VoIP service. Powerful call control on a local business number you can access from anywhere.
Disaster Recovery & Backup
An automated data backup and restore system providing powerful tools to protect your organization's data. It doesn’t require any human assistance beyond the initial installation.
Managed Cloud Environment
Protecting your data is incredibly important. Our BIGcloud Server is highly secure, extremely reliable, easy to scale, and has simple and affordable pricing.
Managed File Sharing
BIGshare Managed Cloud Sharing is a secure, HIPAA & PCI compliant solution. Our BIGshare comes standard with backup and DRaaS all with unlimited storage for one simple price.
Managed Security
BIGprotect is a comprehensive fully-managed security solution. It provides a powerful way to protect your organization’s network .
Voice & Data Protection
BIGguard is a protection plan for your voice and data communications equipment. It provides a powerful way to protect your organization’s voice and data investment.
Security Assessment & Reporting
Elevate your security posture with our assessment and reporting solutions. Gain comprehensive insights into your organization's security landscape.
An MSP proactively monitors, maintains, and secures your IT environment so your business runs smoothly. Big Water Tech handles backups, patching, help desk support, and cloud services, giving you predictable costs, faster response times, and a reliable technology success partner focused on your success across Detroit.
Choosing a local MSP means faster on‑site support, better understanding of regional business needs, and more personalized service. Big Water Technologies is a Southfield‑based Technology Success Partner that serves Detroit, offering managed IT services, cloud solutions, VoIP, and IT consulting that align with your local operations and growth goals.
Big Water Technologies’ BIGVoice business VoIP phone system uses the internet to deliver voice calls, conferencing, and advanced features across your office and remote teams. It integrates with your existing IT environment, scales with your business, and reduces phone‑line costs while improving reliability and communication tools for your Metro Detroit‑area organization.
Big Water Tech takes a proactive, layered approach to cybersecurity, combining threat monitoring, endpoint protection, secure backups, and employee training. We assess your unique risks, implement tailored defenses, and continuously update your security posture to protect data, systems, and compliance across your Detroit organization.
Outsourcing IT support gives you access to expert resources without the overhead of an in‑house team. With Big Water Tech, you gain faster response times, reliable help desk support, scalable cloud solutions, and stronger cybersecurity, so your Detroit business stays agile, secure, and focused on growth.
Spend less time on IT problems and more time growing your business. Let’s get to know each other and determine how our partnership could grow. With us as your trusted MSP on your side, you can develop a strong barrier against cybercrime, stronger communication strategies, and a better technology plan for the future.
Call (248) 220-7714 today or fill out the form below to schedule your appointment. We’re ready to jumpstart your IT journey.