Southfield and All Across Metro Detroit
Outsourced IT Support
& Phone Systems Services
From your cybersecurity to help desk, we’ve got you covered with tailored outsourced IT support to fit your needs. We are the trusted IT Services Company in Metro Detroit, to enhance productivity, protect your business, and achieve long-term success.
Schedule a Call
Schedule a 30-minute call to see if we are a good fit to help your organization.
Outsourced IT Support & Phone Systems Services
for Southfield and All Across Metro Detroit
From your cybersecurity to help desk, we’ve got you covered with tailored outsourced IT support to fit your needs. Big Water Tech is the trusted IT Services Company in Metro Detroit, to enhance productivity, protect your business, and achieve long-term success.
Your Neighborhood Technology Success partner
Tress Saunders
Client Success Coordinator
Jennifer Shubow
Senior Sales Executive
Beverly Ames
Carrier Services Manager
Lisa Sariol
Manager of Operations
Robert Shubow
President
John Lowery
CEO
Marc Landau
IT Director
Bill Hickey
Client Services Manager
Glen Adams
Project Coordinator
Why Businesses Choose Big Water Tech
Comprehensive IT Solutions
Big Water Technologies offers tailored outsourced IT support solutions covering managed services, phone systems, cybersecurity, cloud services, and more.
Security and Compliance Experts
You can rest assured knowing we're security and compliance experts with the ability to protect your network while ensuring your environment exceeds regulatory requirements.
Exceptional Customer Service
Our team has been in the industry since the 1970s - allowing us to offer you informed, strategic insight while maintaining a high level of customer service.
Commitment to Client Success
You're far too busy to worry about technology. That's why your success is our success. We make IT work for you - so you can drive growth.
Client Success Stories
We currently use Big Water for our managed phone service and they are great! We have had issue with managed phone service providers in the past but Jenn is super responsive when we have an issue or need a new line added or removed. I would not hesitate to recommend Big Water for managed phone services, low voltage or other technology needs!
COLLEEN BUDDE
Franchise Owner at Office Evolution Troy
Is Your Technology Becoming Too Complex
For What It Needs To Be?
John Lowery
CEO, Big Water Tech
Big Water Tech is Here to Help Keep IT Simple with Bespoke IT Services.
At BigWater Technologies, safeguarding the integrity and security of your IT system is non-negotiable. We're dedicated to optimizing your technology to enhance efficiency and power.
Feel like you’ve been down this road before?
If you've felt burned by outsourced IT support providers in the past, rest assured, we prioritize fostering lasting client relationships over maximizing profits. Our focus is on maximizing the potential of your current IT infrastructure while keeping costs in check – possibly even reducing them.
Contact us at (248) 220-7714 to kick-start crucial IT discussions tailored to businesses like yours. Let's redefine your IT experience together.
Schedule an Appointment Today
As Your Technology Success Partner,
We're Here to Help You Drive Growth With:
Simplified IT Management
BIGview offers proactive outsourced IT support and management of technology assets on a subscription basis.
VoIP & Hybrid Phone Systems
Desktop & Mobile App, as well as Service Management with flexible VoIP service.
Vendor Neutral Management
We provide a thorough needs assessment, available provider review, order management, issue management, and regular bill reviews.
Comprehensive Equipment Support
We take care of your network security, switching, WiFi, servers, computers, video conferencing, and more.
Installation & Support
Low voltage cabling, paging, and camera systems designed to fit the needs of your team.
Ongoing Evaluation and Planning
Stay focused on the success of your company with regular proactive business reviews.
Want to see your Score? Get it in 30 seconds!
What Clients Say About Us
Excellent Response
They have been our IT support for a number of years and we have always had excellent response for any issues we were having. We currently going through the process of setting us up for more Cyber Security and eliminating the use of a server. They are bringing us up to date with all our computer needs. Their staff is very helpful.
Sharon Pare
Great Experience
We have been using Big Water for managed Services and Support for the past 5-7 years and have had great experience with everything from New Purchase, to Support, to their proactiveness to help us protect our systems. I highly recommend this company for your IT needs.
Alan Borsen
Highly Recommend Their Services
The folks of Big Water are super supportive and helpful. And they thoroughly seem to enjoy find their customers huge savings. Their accurate in their communication and prompt to follow through with any promises. Highly recommend their services.
Korienna Cox
Managing Your Security Has Never Been Simpler
Discover Your Cyber Score
Start by assessing your Cyber Score to understand your business’s online security. This score provides clarity, replacing uncertainty with insight, so you know exactly where you stand and what needs improvement.
Create Your Cyber Roadmap
Use your Cyber Score to develop a clear, actionable Cyber Roadmap. This plan highlights vulnerabilities and provides precise steps to strengthen your security, saving you time and resources. Schedule a meeting with Big Water Tech so we can help you create a clear, strategic path to cyber resilience.
Enhance Your Security
Put your Roadmap into action with a step-by-step approach to stronger protection. Demonstrate your commitment to safeguarding customer data while equipping your IT team with a focused, cost-effective security strategy.
Want to see your Cybersecurity Score? Get it in 30 seconds!
The More You Know...
Our blog shares practical guidance, expert takes, and real-world lessons drawn from the front lines of IT services. Stay informed, stay protected, and make smarter decisions for your business.
Shadow AI: The New Shadow IT Risk for Michigan Accounting and Legal Firms
What is Shadow AI and Why Should Michigan Firms Care?
Shadow AI is the quiet rise of employees using generative AI tools (ChatGPT, Claude, MS Copilot, Gemini, etc.) without IT approval or governance. Just like “shadow IT” a decade ago (think Dropbox or Gmail for business files), Shadow AI is now creating compliance and client trust risks for professional service firms across Michigan.
For accounting firms, this might mean uploading financial records, payroll data, or tax documents into unapproved AI tools. For law firms, it could mean pasting confidential case files, contracts, or client communications into a chatbot.
The problem? Once that data leaves your firm’s walls, you may lose control and your insurer or regulator won’t accept “we didn’t know” as an excuse.
How Common is Shadow AI in Firms Like Yours?
78% of employees admit they use AI tools not approved by their employer【news.sap.com】.
68% of workers reported using free AI tools, and over half pasted sensitive data into them【menlosecurity.com】.
In legal work, 82.8% of documents sent to AI land in “shadow AI” accounts without oversight【cyberhaven.com】.
Shadow AI usage in regulated industries has surged 200% year-over-year【nojitter.com】.
In Michigan’s accounting and legal sector, where client trust is the brand, those statistics should set off alarms.
What Are the Biggest Shadow AI Risks for Accounting and Law Firms?
Q: Can Shadow AI leak client data?
Yes. When staff upload tax filings, contracts, or privileged communications into public AI tools, that information may be stored, logged, or even used to train future models.
Q: Does Shadow AI create compliance problems?
Yes. Firms risk violating HIPAA, ABA confidentiality rules, or AICPA standards plus falling short on cyber liability insurance requirements tied to frameworks like CIS Controls v8.1 or NIST CSF 2.0.
Q: Could client trust be damaged?
Absolutely. One misstep with confidential data, and clients may see your firm as careless with their most sensitive information.
Why Shadow AI Feels Familiar: Shadow IT 2.0
Like Shadow IT before it, Shadow AI grows because:
Staff want speed and convenience.
Firms lack approved, secure AI options.
Policies are outdated or unclear.
Training hasn’t kept up with new tech.
In short, people are trying to be more productive but in ways that bypass compliance.
What Should Michigan Accounting and Legal Firms Do About Shadow AI?
Acknowledge it’s happening. Pretending employees aren’t using AI is wishful thinking.
Audit current usage. Use surveys, logs, or tools like DLP/CASB to see where Shadow AI is already in play.
Create an AI policy. Define what’s allowed, what’s off-limits, and which tools are approved.
Offer secure alternatives. Deploy Microsoft Copilot for Business or other enterprise-grade AI tools.
Train your staff. Show them why data can’t be pasted into random chatbots.
Monitor ongoing use. Keep guardrails updated as AI and regulations evolve.
Local Reality: Michigan Firms Are Already Under Pressure
Cyber liability insurers are adding AI risk questions to renewal checklists.
Clients (especially larger corporate ones) are asking about how their data is protected.
Compliance frameworks like CIS 8.1 Group 1 (the insurance baseline) and NIST CSF 2.0 now expect firms to manage AI as part of their risk strategy.
If your firm is in Detroit, Southfield, Ann Arbor, or Grand Rapids, you’re not immune. Shadow AI is creeping into offices of every size from 5-person practices to 50-staff regional firms.
Bottom Line
Shadow AI is already inside your firm. You can’t ban it away but you can govern it.
For Michigan accounting and legal leaders, the path forward is:
Shine a light on where AI is being used.
Put guardrails in place to keep usage compliant.
Enable safe adoption so your people can use AI productively without risking client trust or insurance claims.
At Big Water Tech, we help firms keep IT simple, secure, and compliant including managing the hidden risks of Shadow AI.
👉 Let’s talk about an AI risk audit or policy review for your firm.
Our Services
Simple IT Management & Support
BIGview offers proactive management of technology assets on a subscription basis. BIGview is a service based offering designed specifically for your organization's requirements.
Hosted Voice
Desktop & Mobile App, SIP Firewall, and Service Management with flexible VoIP service. Powerful call control on a local business number you can access from anywhere.
Disaster Recovery & Backup
An automated data backup and restore system providing powerful tools to protect your organization's data. It doesn’t require any human assistance beyond the initial installation.
Managed Cloud Environment
Protecting your data is incredibly important. Our BIGcloud Server is highly secure, extremely reliable, easy to scale, and has simple and affordable pricing.
Managed File Sharing
BIGshare Managed Cloud Sharing is a secure, HIPAA & PCI compliant solution. Our BIGshare comes standard with backup and DRaaS all with unlimited storage for one simple price.
Managed Security
BIGprotect is a comprehensive fully-managed security solution. It provides a powerful way to protect your organization’s network .
Voice & Data Protection
BIGguard is a protection plan for your voice and data communications equipment. It provides a powerful way to protect your organization’s voice and data investment.
Security Assessment & Reporting
Elevate your security posture with our assessment and reporting solutions. Gain comprehensive insights into your organization's security landscape.
Take IT Off Your Plate...
Spend less time on IT problems and more time growing your business. Let’s get to know each other and determine how our partnership could grow. With us on your side, you can develop a strong barrier against cybercrime, stronger communication strategies, and a better technology plan for the future.
Call (248) 220-7714 today or fill out the form below to schedule your appointment. We’re ready to jumpstart your IT journey.
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